Network Operations Center Specialist
1 week ago
Job Summary:
We are seeking a highly skilled Network Operations Center Specialist to join our team at Omni Inclusive. As a key member of our NOC team, you will be responsible for providing 24x7x365 network monitoring and support for our distribution networks.
Key Responsibilities:
- Monitor and support network infrastructure, including collectors, routers, access points, and servers.
- Provide level 1 and level 2 support for known telecom/distribution procedure-driven resolutions.
- Collaborate with our Knowledge Base library to resolve issues efficiently.
- Participate in special-handling Microsoft server patching for our Operating Company servers.
- Meet SLA policies with technology and supported operating companies.
- Work in a physical presence at one of two hardened NOC locations in the Columbus, OH area.
Tools and Technologies:
We use Telenium, SolarWinds, and ServiceNow to manage incidents and create alerts.
Shifts and Availability:
This role requires 24X7 operations covering 3 shifts, ensuring our distribution networks are always up and running.
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