Network Operations Center Specialist

1 week ago


Columbus, Ohio, United States Omni Inclusive Full time

Job Summary:

We are seeking a highly skilled Network Operations Center Specialist to join our team at Omni Inclusive. As a key member of our NOC team, you will be responsible for providing 24x7x365 network monitoring and support for our distribution networks.

Key Responsibilities:

  • Monitor and support network infrastructure, including collectors, routers, access points, and servers.
  • Provide level 1 and level 2 support for known telecom/distribution procedure-driven resolutions.
  • Collaborate with our Knowledge Base library to resolve issues efficiently.
  • Participate in special-handling Microsoft server patching for our Operating Company servers.
  • Meet SLA policies with technology and supported operating companies.
  • Work in a physical presence at one of two hardened NOC locations in the Columbus, OH area.

Tools and Technologies:

We use Telenium, SolarWinds, and ServiceNow to manage incidents and create alerts.

Shifts and Availability:

This role requires 24X7 operations covering 3 shifts, ensuring our distribution networks are always up and running.



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