Network Operations Specialist

1 day ago

Columbus, Ohio, United States World Wide Technology Full time

Job Title: Network Operations Specialist

Company Overview:

World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Our company culture is built on innovation, inspiring, building, and delivering business results from idea to outcome.

Position: Network Operations Specialist

Location: Columbus, Ohio

Duration: 6+ Months

Job Responsibilities:

Job Overview:

The Network Operations Specialist is responsible for overseeing the monitoring, troubleshooting, and maintenance of the company's network and IT systems. This role requires advanced technical knowledge and experience in network and systems operations.

Key Responsibilities:

Network Monitoring: Continuously monitor network systems, servers, and infrastructure through specialized tools to ensure optimal performance and uptime.

Incident Response: Respond quickly to network incidents, alerts, and outages, and troubleshoot issues to minimize downtime.

Escalation: Escalate critical issues to senior engineers, management, or vendors as required and coordinate resolution efforts.

Troubleshooting: Diagnose network, server, and hardware issues, including routing, switching, firewalls, VPNs, and other infrastructure components.

Documentation: Maintain detailed logs of network events, incidents, resolutions, and system performance for future reference.

Team Leadership: Provide guidance and mentorship to junior NOC technicians and assist with onboarding and training as needed.

Automation & Improvement: Assist in developing scripts or processes to automate routine tasks and improve network efficiency.

Collaboration: Work closely with other IT and network teams to address issues, implement changes, and deploy new systems.

Reporting: Prepare regular reports on network health, incidents, and performance for senior management.

Required Qualifications:

Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Experience: 5+ years of experience in network operations, with at least 2 years in a senior NOC role.

Certifications: Certifications such as Cisco CCNA/CCNP, CompTIA Network+, or similar are preferred.

Technical Skills:

Deep understanding of network protocols (TCP/IP, BGP, OSPF, DNS, etc.).

Proficiency in monitoring tools such as SolarWinds, Nagios, or Zabbix.

Experience with network devices like routers, switches, and firewalls (Cisco, Juniper, etc.).

Knowledge of cloud infrastructure (AWS, Azure) and virtualization (VMware, Hyper-V).

Familiarity with scripting languages (Python, Bash) for automating tasks.

Soft Skills:

Strong problem-solving abilities.

Excellent communication and documentation skills.

Ability to work in a fast-paced, high-pressure environment.

Leadership and mentoring skills.

Preferred Qualifications:

Knowledge of NVIDIA reference architecture and design principles.

Experience with operational support of GPU-based High-Performance Architecture.

Experience with SD-WAN, MPLS, or VPN technologies.

Familiarity with ITIL frameworks and processes.

Knowledge of cybersecurity best practices and tools.

This role is ideal for experienced network professionals who have a deep understanding of network infrastructure and enjoy resolving complex technical issues.

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