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Customer Service Manager

2 months ago

Tacoma, Washington, United States Restaurant Depot Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Restaurant Depot. As a key member of our sales team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide professional and effective customer service to new and existing customers, utilizing in-depth knowledge of our products to increase sales and assist with product selection, merchandising, and special requests.
  • Order Management: Process customer orders and changes according to established department policies and procedures, ensuring timely and accurate information is provided to customers.
  • Problem Resolution: Investigate and resolve customer complaints in a timely and professional manner, providing feedback to the company regarding service failures or customer concerns.
  • Team Collaboration: Partner with Field Marketing Representatives to meet and exceed customer service expectations, working together to drive sales and customer satisfaction.
  • Product Knowledge: Maintain up-to-date knowledge of our products and services, using computer software such as Microsoft Word and Excel to manage product and customer information.
Requirements
  • Education: Bachelor's Degree or equivalent combination of education and experience.
  • Experience: At least 4 years of experience in customer service, preferably in a sales or retail environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to effectively present information and respond to customer inquiries.
  • Computer Literacy: Proficient in Microsoft Office and other industry-specific software.
Work Environment

This role may require occasional exposure to store areas where temperatures may be cool or cold, such as the Deli Department and Freezer. The majority of the work environment will be in a typical office setting with room temperature, lighting, and standard office equipment.