Extended Stay America Team Member
3 days ago
We're looking for an energetic and friendly Extended Stay America Team Member to join our front desk team As a Guest Services Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.
Salary: $14.25 - $23.50 per hour (based on location)
Job Summary
In this role, you will be responsible for checking-in and checking-out guests, processing reservations and payments, and responding to guest inquiries in a timely and professional manner. You will also be required to maintain accurate records, process transactions, and handle cash and credit card transactions.
Main Responsibilities
- Check-in and check-out guests, process reservations and payments
- Respond to guest inquiries, provide information about hotel amenities and services
- Maintain accurate records, process transactions, handle cash and credit card transactions
- Provide excellent customer service, resolve guest complaints and issues
- Work effectively as part of a team, contribute to a positive and supportive work environment
Requirements
- A high school diploma or equivalent required
- Ability to work in a fast-paced environment and multitask effectively
- Excellent communication and interpersonal skills
- Basic math skills and accuracy with handling cash and credit card transactions
- Ability to stand for long periods and lift up to 25 pounds
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