IT Support Associate

3 weeks ago


Pittsburgh, Pennsylvania, United States Expedient Full time
Expedient IT Support Associate Job Description

We are seeking a highly motivated and detail-oriented IT Support Associate to join our team at Expedient. As an IT Support Associate, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of our data center.

Key Responsibilities:

  • Handle Tier 1 tickets and provide timely and effective support to clients
  • Perform daily shift walks and routine audits to ensure the security and integrity of our data center
  • Follow strict security protocols to ensure client access requests are handled securely
  • Process and prioritize client and employee technical requests by phone, email, or in person
  • Use the ticketing system to log all requests and activities

Requirements:

  • Industry certification(s) preferred (such as CCNA, CompTIA A+, or Network+)
  • A strong passion for a career in IT and/or technology, with evidence of IT experience
  • Associate degree in a technical discipline or technical equivalent work experience
  • Previous exposure to or experience in an IT environment
  • Previous customer-service work experience
  • Excellent written and verbal communication skills
  • Strong analytical and independent problem-solving skills
  • Ability to prioritize and manage multiple responsibilities that are time-sensitive
  • Willingness and ability to learn quickly

Physical Demands:

  • Sitting - stationary/seated position during the workday
  • Walking - must be able to escort visitors to their equipment and walk the entire perimeter of the physical plant/data center
  • Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials
  • Dexterity - must be able to lock/unlock security cages, operate security kiosk, and print out visitor badges

What We Offer:

  • Comprehensive employee training and tuition reimbursement programs
  • Exceptional benefits package, including three weeks of paid time off annually, birthday off, and health holiday
  • Parental leave, top-tier medical, dental, and vision, disability and life insurance, and 401(k) with a generous match
  • Hybrid work model for many roles, paid parking, and other perks

Expedient is an Equal Opportunity Employer:

We are committed to fair and equitable consideration for employment without regard to race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.


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