Client Services Representative II
4 weeks ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We are seeking a Client Services Representative II to join our team in Anaheim, California.
This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.
Responsibilities include:
- Providing seamless service delivery by answering client questions, resolving problems, and providing appropriate account maintenance.
- Identifying client needs and recommending solutions when fraud has been identified.
- Recording data captured during client interactions accurately.
- Identifying and escalating through appropriate channels for items requiring risk review, exception handling, or further analysis.
- Reading frequent updates and learning materials, often while on the call, and implementing into conversations with speed and accuracy.
Requirements include:
- Fluency in Spanish and English.
- Attention to detail.
- Customer service management skills.
- Ability to work in a fast-paced environment.
Bank of America is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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