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Restoration Operations Manager

2 months ago

Waltham, Massachusetts, United States Voda Cleaning & Restoration of West Boston Full time
Job Description

**Job Summary:**

Voda Cleaning & Restoration of West Boston is seeking a highly skilled and experienced Restoration Operations Manager to oversee all aspects of our operations. This pivotal leadership position is responsible for managing daily business activities, ensuring projects are completed efficiently, and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Manage day-to-day operations, including job estimating, costing, and documentation, as well as staffing, scheduling, supervising, and inspecting jobs.
  • Plan and execute projects to completion, writing job estimates and obtaining written contracts and payment terms for projects, and coordinating estimates from subcontractors.
  • Train, supervise, discipline, and positively engage with staff and contract labor to promote professional development.
  • Oversee and ensure timely, efficient, consistent, and professional delivery of high-quality customer services in accordance with Company and industry standards.
  • Maintain strategic relationships with vendors and subcontractors.
  • Develop and foster relationships of trust with customers that build brand recognition, promote public awareness, and a positive Company reputation.
  • Provide honest, accurate information and professional advice to customers, including recommended versus necessary work, cost and pricing, job timing, scheduling, etc.
  • Consistently meet or exceed Company targets for COGs, job costing, direct labor, quality, and customer satisfaction.
  • Maintain efficient and accurate flow of production paperwork from job site to administration.
  • Coordinate resource planning of technicians, laborers, and subcontractors with scheduler.
  • Track equipment used on company jobs, order materials required for projects, and coordinate delivery to the job site.
  • Maintain effective communication with customers and third parties, including property owners, managers, insurance representatives, etc.
  • Perform property inspections and complete reports.
  • Maintain project files.
  • Perform production work.

Requirements:

  • MUST HAVE two (2) to five (5) years of relevant industry experience, including managing restoration projects and supervising crews. Relevant industry experience includes water, fire/smoke, mold mitigation & remediation, and/or biohazard cleanup.
  • Proficient technical skills, experience, and certifications in areas of service Company provides. Possession of 3 or more of the following industry certifications (IICRC or equivalent) is a plus: Water Restoration Technician (WRT), Applied Structural Drying Technician (ASD), Carpet Cleaning Technician (CCT), Anti-Microbial Remediation Technician (AMRT), Fire & Smoke Restoration Technician (FSRT), Mold Remediation Specialist (MRS), Trauma & Crime Scene Technician (TCST).
  • Intermediate to advanced proficiency in computers, software applications, the internet, and industry-specific technology, including CRMs, project management software, 3-D rendering applications, MS Word, Excel, etc.
  • Comfortability in creating Xactimate estimates.
  • Appropriate math and financial skills: demonstrated ability to prepare job budgets, translate scopes of work into manpower planning, project completion times, materials purchasing, etc.
  • Effective in receiving feedback and input from customers and employees, seeking out additional information or unspoken issues, and providing timely responses.
  • Strong written and verbal communication skills. Write clear, precise, well-organized emails, proposals, etc. using appropriate vocabulary and word usage, proper grammar & punctuation.

Preferred Qualifications:

  • Outgoing and engaging personality.
  • Willing to roll up your sleeves and contribute to hands-on tasks and operational duties as needed.
  • Open-minded and willing to learn and evolve.
  • Able to follow instructions and teach others.
  • Want to make a positive impact on their company, clients, and communities.

Other Requirements:

  • Valid drivers license, clean driving record & insurable driver.
  • Effective written and oral communication in English with basic math and computer skills.
  • Ability to lift a minimum of 50lbs regularly, up to 100lbs with assistance.
  • Ability to climb ladders, work at ceiling heights, work in tight spaces, sit/stand/walk for prolonged periods of time, repetitively push/pull/lift/carry objects, work with/around cleaning products/chemicals.
  • Ability to work overtime as needed.
  • Ability to travel locally & out of state occasionally.
  • Ability to successfully complete a background check subject to applicable law.
  • Being part of an on-call rotation schedule.