Center Operations Manager

21 hours ago

St Augustine, Florida, United States CareSpot Full time
Job Title: Center Manager

Job Summary:

The Center Manager is responsible for driving day-to-day operations in the center, growing the center's business, and achieving or exceeding annual financial goals while delivering on CareSpot's high standards of team member and patient safety, satisfaction, and service.

Key Responsibilities:
  • Manage and motivate a team of positive team members to foster commitment to the CareSpot mission and vision and increase customer loyalty to CareSpot.
  • Oversee all day-to-day center operations, including staffing, patient flow, and adherence to operational and clinical standards.
  • Ensure resources and supplies are available within the center.
  • Own center turnover and work with team members to make impactful improvements.
  • Communicate regularly with Regional Director to quickly resolve issues and provide recommendations as required.
  • Lead interviewing, hiring, and training of new staff, working with input from Regional Director, Human Resources, Talent/Organizational Development, and Talent Acquisition.
  • Ensure compliance with necessary regulatory standards and ensure all credentialing, regulatory agency, and other compliance requirements are complete and current.
  • Interact with billing to ensure successful and timely billing.
  • Review center's financial statements and operating scorecards to ensure success of center, identify areas for improvement, and ensure the center is tracking to meet annual goals.
  • Implement corporate-led initiatives effectively and efficiently.
  • Act with honesty and integrity in all business transactions.
  • Responsible for marketing initiatives to grow urgent care and occupational health business of the center.
Requirements:
  • Associate Degree preferred or equivalent work experience.
  • 2 years of manager experience - preferably in healthcare environment.
  • 3 years healthcare/customer service industry experience preferred.
Physical Requirements:
  • This is a field position and is 100% in clinic, the expectation is that the Center Manager will be in an assigned clinic every day.
  • Travel between locations is required.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.

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