Operations Area Specialist

2 weeks ago


Winter Park, Florida, United States FirstService Residential Full time
Job Summary

We are seeking a highly skilled and customer-focused Operations Area Specialist to join our team at FirstService Residential. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our properties, and maintaining a safe and secure environment for our residents and guests.

Key Responsibilities
  • Customer Service: Provide excellent customer service to residents, guests, and service providers, responding to their needs and concerns in a timely and professional manner.
  • Operations Management: Assist in the management of daily operations, including monitoring control systems, responding to emergency situations, and maintaining accurate records and logs.
  • Facilities Management: Ensure the maintenance and upkeep of our properties, including the management of vendors and contractors.
  • Communication: Communicate effectively with residents, guests, and staff, providing clear and concise information and updates.
  • Problem-Solving: Identify and resolve problems in a timely and professional manner, escalating issues to management as needed.
  • Teamwork: Collaborate with other departments and teams to achieve common goals and objectives.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of two years of experience in a customer service or operations role, preferably in a residential or property management setting.
  • Skills: Excellent customer service skills, strong communication and problem-solving skills, and the ability to work in a fast-paced environment.
  • Certifications: FA CPR AED Certification desirable.
Working Conditions

This is a part-time position, with varied schedules based on business needs. Weekend and holiday availability is required. The successful candidate will be required to work in a fast-paced environment, with frequent interruptions and changing priorities.

What We Offer

As a part-time associate, you will be eligible for supplemental benefits, including dental and vision, as well as 401k with company match. The hourly rate for this position is $19.00.



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