Technical Support Specialist
2 days ago
As a Technical Support Specialist at Braxton-Grant Technologies, Inc. (BGCyberTech), you will play a critical role in providing technical support associated with managing helpdesk requests and assisting with product deployments.
Responsibilities:
• Assist with vendor certification testing.
• Assist with vendor product testing.
• Once trained and certified, may be called upon to teach vendor product classes.
• Curate and deliver custom training or workshop material to coworkers or customers on areas of knowledge.
• May be required to respond to after-hours requests as required in a 24 x 7 environment.
Requirements:
• 3-5 years of practical experience performing information technology or information security functions.
• Knowledge and experience in troubleshooting computers, networking systems, and software applications.
• Good understanding of HTTP, TCP/IP, WCCP, DNS, SSL, Active Directory, and DHCP.
Compensation:
The estimated salary for this position is $70,000 - $100,000 per year, based on industry standards and the location.
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