Scheduling Coordinator

2 weeks ago


Tewksbury, Massachusetts, United States Advanced Surgical Associates Full time
Job Title: Scheduling Specialist

We are seeking a highly skilled and organized Scheduling Specialist to join our team at Advanced Surgical Associates. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients and referring doctors.

Key Responsibilities:
  • Provide concierge-level customer service to patients, referring offices, and team members via phone, in-person, or electronic communication.
  • Greet patients and visitors with a friendly demeanor and maintain a clean and organized reception area.
  • Answer phones promptly and schedule appointments to optimize patient satisfaction and provider time.
  • Prepare daily schedules for each provider and manage patient flow to reduce wait times.
  • Assist patients as needed and maintain confidentiality of all information in accordance with HIPAA.
  • Perform other related duties as assigned.
Requirements:
  • High school diploma or equivalent required.
  • One year of customer service experience required.
Preferred Qualifications:
  • Understanding of dental terminology.
  • Friendly, inviting, and professional personality and presence.
  • Basic office skills such as typing and filing.
  • Good organizational skills and attention to detail.
Benefits:
  • Competitive pay and bonus potential.
  • 401(k) Plan with company match.
  • Health Savings Account (HSA) with HDHP health plans.
  • Basic and supplemental life insurance.
  • Spouse and child life insurance.
  • Paid vacation and 6 annual paid holidays.
  • Long and short-term disability plans.


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