Customer Experience Specialist
4 days ago
We are seeking a highly skilled Customer Support Representative to join our team at Fooda. This is an excellent opportunity for someone who is passionate about providing exceptional customer service and resolving issues efficiently.
About the Role:
- Handle 80-100 tickets per day with a target SLA of 80%+
- Address team inquiries and independently resolve complex tickets using best practices
- Ensure all tickets are completed by the end of the day and accurately tagged
- Follow up on customer inquiries and provide timely updates on ongoing cases
- Make independent support decisions regarding order cancellations, delays, and delivery issues
Key Responsibilities:
- Collaborate with external departments (sales, marketing, product, finance) to resolve complex issues
- Share new insights with the team to improve performance
- Attend all team and company meetings
- Actively participate in daily team standups, occasionally leading or backing up
How We Measure Success:
- Customer Satisfaction Score (CSAT)
- First Response SLA %
- Consistently complete projects as directed
- Lead and demonstrate support values
Qualifications:
- 0 - 3 years of customer service experience, preferably in a high-volume setting
- Experience with customer service software, HubSpot proficiency preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a proactive approach
- Genuine empathy and a positive attitude in customer interactions
- Ability to collaborate effectively with internal teams
- Flexibility to adapt to changing priorities and scenarios
- Proven ability to take initiative in issue resolution
What We Offer:
- An estimated salary range of $45,000-$60,000 per year, based on location and experience
- A competitive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and development opportunities to enhance your skills and knowledge
Apply Now:
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