Customer Service Specialist

1 week ago

Sunrise Manor, Nevada, United States Veolia Full time
Job Overview

Company Overview:

Veolia North America (VNA) is a leading provider of comprehensive solutions in water, waste, and energy management. As a subsidiary of Veolia Group, we cater to a diverse clientele, including commercial, industrial, healthcare, educational, and municipal sectors across North America. With a workforce of approximately 10,000 employees and over 350 operational sites, our headquarters is located in Boston, Massachusetts. For more information, please visit our website.

Employee Benefits:

At Veolia, we offer a robust benefits package that includes paid time off, health, dental, and vision insurance. Employees can also participate in our employer-sponsored 401(k) plan to secure their financial future. Union-represented employees have their pay and benefits detailed in their collective bargaining agreements.

Role Purpose:

The primary function of this role is to oversee the customer fulfillment process from the initial order through to billing, ensuring a seamless experience for our clients. This position is crucial in addressing customer needs and delivering services in an efficient and cost-effective manner.

Key Responsibilities:

  • Serve as the main point of contact for customers within designated territories, ensuring an exceptional customer experience throughout the service cycle.
  • Manage all communications related to customer service, both internally and externally.
  • Handle incoming customer inquiries and collaborate with internal resources as necessary.
  • Develop new Waste Information Profiles (WIPs) and determine the appropriate approval codes, consulting with Technical & Regulatory Specialists when required.
  • Work with customers to gather all necessary information for service requests, ensuring compliance with EPA, RCRA, DOT, and OSHA regulations.
  • Generate precise and comprehensive Jobs/Tickets, ensuring all relevant information is relayed to operations and the Billing Coordinator.
  • Assist in quoting new service categories and applicable surcharges for customers.
  • Review and rectify any ticket errors following the Holding Tank conversion, coordinating with internal teams as needed.
  • Collaborate with the Contract Control group and Account Managers to update customer pricing as necessary.
  • Coordinate with branch operations and disposal facilities to schedule service requests and communicate confirmed dates to customers.
  • Work alongside the Billing Coordinator to manage invoicing for customer jobs, ensuring all supporting documentation is collected and reviewed.

Qualifications:

  • High School Diploma or equivalent.
  • Proven experience in customer service and fulfillment.
  • Experience in waste management and disposal is preferred.
  • A degree or equivalent experience in science, mathematics, or business is advantageous.

Skills and Abilities:

  • Excellent customer relationship management skills.
  • Strong focus on addressing customer needs with efficient solutions.
  • Technical knowledge of waste management and disposal is preferred.
  • High attention to detail and organizational skills.
  • Able to work collaboratively across various functions and secure assistance from colleagues.
  • For supervisory roles, the ability to manage a team performing similar functions is required.
  • Strong verbal and written communication skills.

Certifications:

  • Completion of required Veolia training.

Equal Opportunity Employment:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Disclaimer:

The information regarding salary, compensation, and benefits is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, in accordance with applicable law.

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