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Customer Support Specialist

2 months ago

Atlanta, Georgia, United States Sales Bizlab Full time
Sales Bizlab is on the lookout for a committed and customer-oriented Customer Support Specialist to become a part of our dynamic team. The successful candidate will be responsible for addressing customer inquiries, delivering product details, and resolving any issues that may arise with precision and effectiveness.

Position Type: Full-time

Work Schedule: Monday to Friday

Weekends Off

Compensation:

$28.00 per hour

NOTE: THIS POSITION REQUIRES ONSITE PRESENCE

Location: Atlanta, GA

Key Responsibilities:
  • Handle a high volume of incoming and outgoing calls promptly.
  • Adhere to communication protocols when addressing various topics.
  • Assess customer needs, clarify details, investigate issues, and offer solutions or alternatives.
  • Establish lasting relationships and engage customers by going the extra mile.
  • Document all interactions in our customer service database clearly.
  • Achieve personal and team performance targets.
  • Address customer grievances, provide suitable solutions and alternatives within specified timeframes, and follow up to ensure resolution.
  • Comply with communication procedures, guidelines, and policies.
Required Qualifications:
  • High school diploma or equivalent.
  • Demonstrated experience in customer support or as a Customer Service Representative.
  • Proven track record of exceeding performance targets.
  • Strong verbal communication skills and active listening abilities.
  • Familiarity with customer relationship management (CRM) systems and practices.
  • Customer-centric approach and adaptability to various personality types.
  • Ability to manage multiple tasks, prioritize effectively, and utilize time efficiently.
  • Excellent communication and presentation capabilities.
Employee Benefits:
  • Competitive entry-level salary.
  • Health, dental, and vision coverage.
  • Paid time off and holidays.
  • 401(k) retirement plan with company matching.
  • Opportunities for professional growth and development.
  • A supportive and collaborative workplace culture.