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Luxury Retail Manager
2 months ago
We are seeking a highly skilled and experienced Luxury Retail Manager to join our team at International Cosmetics & Perfumes. As a General Manager, you will be responsible for overseeing all daily operations of the Creed Boutique, building a teamwork environment, and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally.
Key Responsibilities- Lead a High-Performing Team: Coach and provide feedback to ensure all customers receive a captivating, branded customer experience in line with brand strategies.
- Drive Store Productivity and Profitability: Set performance targets and drive store productivity and profitability using selling tools such as Shopify and HubSpot.
- Plan Store Schedules: Plan your store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
- Stay Up-to-Date on Luxury Retail Trends: Demonstrate knowledge of the luxury retail market and current trends.
- Communicate Brand Messages: Embrace brand messages and cascade company communications to all members of your team.
- Build Business through Networking and Events: Continue to build business through out-of-store networking and in-store events.
- Maintain Store Standards: Ensure the boutique is adequately stocked, cleaned, and properly merchandised.
- Enforce Loss Prevention and Safety Standards: Enforce loss prevention and shortage control procedures and maintain all safety standards.
- Recruit and Develop Team Members: Recruit, select, and on-board store staff. Develop a strong bench of managers for future leadership positions.
- Minimum 3 Years of Sales and Management Experience: In the luxury sector, beauty, or fragrance a plus.
- Strong Leadership Skills: Ability to coach, develop, and inspire team members.
- Exceptional Client Service Skills: Excellent listener with business acumen skills and strong interpersonal relationships.
- Technical Skills: Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy.
- Adaptability and Physical Ability: Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change. Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds.
