Front Desk Representative
1 day ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Huntington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.
Key Responsibilities:
- Greet and welcome guests, providing a warm and friendly atmosphere
- Assign rooms and keys, ensuring accuracy and efficiency
- Manage daily arrivals and departures, including groups
- Prepare guest folios and collect payment for visits
- Follow banking-out and shift closing procedures
- Maintain safe and clean work areas
- Provide accurate and descriptive hotel information to guests and callers
- Offer suggestions for places to visit, eat, and shop, as well as directions and maps
- Handle mail, messages, guestroom messages, and faxes per prescribed procedure
- Arrange transportation
- Carry out specified duties in the event of emergencies
- Answer phones promptly in a polite and professional manner
- Route incoming calls to the appropriate department, guestroom, meeting room, or other facility
- Handle wake-up calls and ensure timely delivery by following standard procedure
- Assist guests with the function of all guestroom features
- Log and track all guest complaints
- Promptly communicate all requests to appropriate departments
- Assist in solving billing discrepancies
- Handle monetary transactions per prescribed procedure
- Utilize property management system and all other required technology to carry out daily responsibilities
- Advise guests and callers of current rates and promotions
- Show guestrooms and meeting space to prospective guests as needed
Requirements:
- High School diploma or G.E.D. certificate
- Customer service background
- Hotel Front Desk experience preferred
- Language skills: ability to read and interpret documents, speak effectively to customers and associates
Working Conditions:
The hotel functions seven days a week, 24 hours a day. The successful candidate must have the flexibility to work a shift other than the one they are assigned, dependent on business demand. Business demand and weather determine the amount of hours worked, with some weeks scheduled at less than 40 hours and others at more than 40 hours.
Aggressive Hospitality Skills:
- Smile and greet every guest
- Speak to the guest in a warm, friendly, and courteous manner
- Display genuine and enthusiastic interest in the guest, pay complete attention
- Anticipate guest needs and be flexible in responding to them
- Be knowledgeable about your job
- Learn to take ownership of guest problems and resolve them
- Report to work station at your scheduled time, being prepared to commence all assigned duties
- Perform all job requests assigned by management in which the associate is capable
- Maintain a well-groomed, professional appearance and attitude at all times
- Acknowledge guests immediately with a smile and greeting
- Use the guest's name at least once in an interaction and practice the principles of Aggressive Hospitality
- Anticipate guest needs and offer assistance
- Always use the guest's name
- Listen intently to each guest, focusing directly on them during each interaction
-
Front Desk Representative
2 weeks ago
Thousand Oaks, California, United States Platinum Dermatology Partners Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Platinum Dermatology Partners. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.Key ResponsibilitiesFront Desk Operations: Greet patients and...
-
Front Desk Coordinator
2 weeks ago
Thousand Oaks, California, United States TMJ & Sleep Therapy Centre of Northern Indiana Full timeAbout UsThe TMJ & Sleep Therapy Centre of Northern Indiana is a thriving healthcare clinic dedicated to providing exceptional patient care.Job SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our patients. You will greet customers as...
-
Front Desk Representative
4 days ago
Thousand Oaks, California, United States Huntington Hotels Full timeUnlock Your Potential in HospitalityAt Huntington Hotels, we're passionate about delivering exceptional guest experiences. As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with a warm smile and making them feel at home.Key Responsibilities:Manage room allocations and keys with precision.Stay on top of daily events and their...
-
Front Desk Coordinator
1 week ago
Thousand Oaks, California, United States PrideStaff Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at PrideStaff. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and administrative support.Key ResponsibilitiesProvide exceptional customer service to clients and visitorsManage front...
-
Front Desk Coordinator
6 days ago
Thousand Oaks, California, United States PrideStaff Full timeJob SummaryWe are seeking a highly organized and detail-oriented Receptionist and Administrative Assistant to join our team at PrideStaff. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and administrative support.Key ResponsibilitiesProvide administrative support to our team, including...
-
Front Desk Coordinator
2 days ago
Thousand Oaks, California, United States PrideStaff Full timeJob Title: ReceptionistWe are seeking a highly organized and detail-oriented Receptionist and Administrative Assistant to join our team at PrideStaff.Key Responsibilities:Provide exceptional customer service to clients and visitorsManage front desk operations, including answering phones and responding to emailsAssist with administrative tasks, such as data...
-
Front of House Manager
2 weeks ago
Thousand Oaks, California, United States Squeeze Massage Full timeAbout Squeeze MassageSqueeze Massage is a revolutionary wellness company that is changing the way people experience massage therapy. We are a team of passionate individuals who are dedicated to providing exceptional guest service and creating a welcoming environment for our clients.Job SummaryWe are seeking a highly skilled and experienced Front of House...
-
Patient Service Representative
2 weeks ago
Thousand Oaks, California, United States US Derm Support Roles Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at US Derm Support Roles. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesPatient Check-in and...
-
Customer Service Ambassador
6 days ago
Thousand Oaks, California, United States TMJ & Sleep Therapy Centre of Northern Indiana Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at TMJ & Sleep Therapy Centre of Northern Indiana. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesGreet clients with a...
-
Customer Service Representative
1 week ago
Thousand Oaks, California, United States O'GARA Westlake Village Full timeJob SummaryO'GARA Westlake Village is seeking a highly skilled Guest Services Specialist to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests.Key ResponsibilitiesOperate a multi-line phone system to answer incoming calls and transfer them to the appropriate person or...
-
Customer Care Associate
4 weeks ago
Thousand Oaks, California, United States Thousand Oaks Toyota Full timePosition Title: Customer Service Representative Thousand Oaks Toyota is looking for a dedicated and enthusiastic Customer Service Representative. In this role, you will be the first point of contact for our customers, handling incoming calls, addressing online inquiries, and driving additional business through targeted communication strategies. Your...
-
Customer Service Representative
7 days ago
Thousand Oaks, California, United States O'GARA Westlake Village Full timeJob Summary O'GARA Westlake Village is seeking a highly skilled Guest Services Specialist to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests. Key Responsibilities Answer all incoming calls in a friendly and professional manner, transferring them to the appropriate...
-
Patient Service Representative
1 day ago
Thousand Oaks, California, United States US Derm Support Roles Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesPerform opening and closing clinic duties, including...
-
Customer Service Representative
5 days ago
Fair Oaks, California, United States Taymax Group Full timeMember Services RepresentativeFair Oaks, CA 95628Pay: $16.50/hourWe're committed to delivering exceptional customer experiences at Planet Fitness. As a Member Services Representative, you'll play a key role in creating a positive and welcoming environment for our members, prospective members, and guests.Key Responsibilities:Provide exceptional customer...
-
Membership Services Specialist
4 weeks ago
Thousand Oaks, California, United States Southeast Ventura County YMCA Full timePosition OverviewROLE SUMMARY:The Membership Services Specialist will serve as the primary contact for the facility and membership division during operational hours and in the absence of department leadership. This role requires exceptional interpersonal skills and effective verbal communication to enhance the association's goals of member acquisition and...
-
Veterinary Clinic Receptionist
2 weeks ago
Thousand Oaks, California, United States Banfield Full timeJob SummaryWe are seeking a highly organized and customer-focused Veterinary Receptionist to join our team at Banfield. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our veterinarians and staff.Key Responsibilities:Client Service: Greet clients and their pets, answer...
-
Membership Services Coordinator
1 week ago
Thousand Oaks, California, United States Southeast Ventura County YMCA Full timeJob OverviewPOSITION SUMMARY:The Membership Services Coordinator will serve as the primary staff member for the facility and membership division during operational hours and in the absence of department supervisors. This role requires exceptional interpersonal and verbal communication skills to enhance the association and branch goals of member acquisition...
-
Client Relations Specialist
4 weeks ago
Thousand Oaks, California, United States Thousand Oaks Toyota Full timePosition Title: Customer Support Associate Thousand Oaks Toyota is on the lookout for a dedicated and customer-focused Support Associate. In this role, you will be tasked with managing incoming calls, addressing online inquiries, and enhancing dealership engagement through targeted communication strategies. Your responsibilities will also include organizing...
-
Guest Services Coordinator
4 weeks ago
Thousand Oaks, California, United States Four Seasons Hotels Limited Full timeAbout Four Seasons: Four Seasons thrives on the dedication of our people. We are a diverse group of individuals who strive for excellence, pushing ourselves to achieve new heights while treating one another with respect and kindness. Our team members globally create remarkable experiences for our guests, residents, and partners through a commitment to luxury...
-
Guest Services Coordinator
4 weeks ago
Thousand Oaks, California, United States Four Seasons Hotels Limited Full timeAbout Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals who strive for excellence, pushing our limits and treating one another with respect and kindness. Our staff worldwide crafts remarkable experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service....