Senior IT Service Desk Specialist

6 days ago


Monroeville, Pennsylvania, United States Wolf Consulting, LLC Full time
Senior IT Service Desk Consultant

Wolf Consulting, LLC is a trusted leader in computer support and cloud services for small and mid-size businesses. Our team is dedicated to relieving technology worries so that our clients can focus on growing their businesses and achieving their goals.

We are seeking an experienced Senior IT Service Desk Consultant to join our growing managed service team. This person should have at least five years of hands-on IT experience, enjoy working in a team environment, and thrive on mentoring less experienced team members.

This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office and three days per week remotely from a home office.

Key Responsibilities
  • Handle Tier 2/Tier 3 requests on our help desk
  • User and computer account maintenance
  • Microsoft Windows Server infrastructure and storage
  • Microsoft 365 and Office 365 implementation and support
  • Microsoft Azure implementation and support
  • Familiar with remote management and monitoring tools
  • Familiar with scripting and automation
  • Backups, disaster recovery, and business continuity
  • Cyber Security
  • Firewalls, Switches and Wireless Access Points
Requirements
  • 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses
  • Associates or Bachelor's degree in Information Technology, or have equivalent IT support experience, certifications, and/or training
  • Relative industry certifications including Microsoft, CompTIA, etc.
  • Familiarity with ConnectWise or similar ticketing system for time and record keeping
  • Excellent customer service skills and initiative to go the extra mile for our clients and team members
Benefits
  • Be a team member of the strongest and fastest-growing IT networking company in the region
  • Work in a fun, energetic, and team-oriented hybrid work environment
  • Our commitment to helping you grow professionally with training and career advancement opportunities
  • Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, profit sharing program and monthly cell phone stipend
  • Limited on-call hours for technical employees
  • Social events and volunteering opportunities inside and outside the office


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