Senior IT Service Desk Consultant

2 days ago


Monroeville, Pennsylvania, United States Wolf Consulting, LLC Full time
Job Title: Senior IT Service Desk Consultant

Wolf Consulting, LLC is a leading provider of computer support and cloud services for small and mid-size businesses. We are seeking an experienced Senior IT Service Desk Consultant to join our team.

Job Summary

The Senior IT Service Desk Consultant will be responsible for handling Tier 2/Tier 3 requests on our help desk, including user and computer account maintenance, Microsoft Windows Server infrastructure and storage, Microsoft 365 and Office 365 implementation and support, and more.

Responsibilities
  • Provide technical support and troubleshooting for IT-related issues
  • Collaborate with the team to resolve complex technical issues
  • Develop and implement technical solutions to improve IT services
  • Stay up-to-date with the latest technology trends and advancements
  • Communicate effectively with clients and team members
Requirements
  • 5+ years of experience in IT support
  • Strong technical skills and knowledge of Microsoft products
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Reliable and self-motivated
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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