Dental Services Coordinator

3 weeks ago


La Grange Park, Illinois, United States Webster Dental Management Full time
Job Overview

Webster Dental Management is seeking a highly skilled and customer-focused individual to join our team as a Patient Services Representative. This role is responsible for providing exceptional patient service, ensuring a positive experience for our patients and guests.

Key Responsibilities:

  • Welcoming patients and guests, performing service-driven check-in/check-out procedures, and maintaining the highest level of patient privacy.
  • Answering phone calls and emails, delivering messages as needed, and confirming and updating patient identification, demographic, and insurance information.
  • Scheduling appointments, managing cancellations, changes, or delays to appointment status, and verifying insurance coverage and collecting payments.
  • Maintaining a clean and comfortable waiting area, keeping an organized and clutter-free work area, and presenting treatment plan options.
  • Tracking case acceptance and coordinating follow-ups, running reports, and tracking key performance indicators.

Requirements:

  • High school diploma or equivalent.
  • Exceptional customer service skills, phone etiquette, and the ability to use independent thinking, sound judgment, and creativity when resolving patient issues.
  • Strong computer skills, highly organized, and excellent communication skills (both written and oral).
  • Ability to work a flexible schedule and wear a facemask for long durations.


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