Dental Services Coordinator
3 weeks ago
Webster Dental Management is seeking a highly skilled and customer-focused individual to join our team as a Patient Services Representative. This role is responsible for providing exceptional patient service, ensuring a positive experience for our patients and guests.
Key Responsibilities:
- Welcoming patients and guests, performing service-driven check-in/check-out procedures, and maintaining the highest level of patient privacy.
- Answering phone calls and emails, delivering messages as needed, and confirming and updating patient identification, demographic, and insurance information.
- Scheduling appointments, managing cancellations, changes, or delays to appointment status, and verifying insurance coverage and collecting payments.
- Maintaining a clean and comfortable waiting area, keeping an organized and clutter-free work area, and presenting treatment plan options.
- Tracking case acceptance and coordinating follow-ups, running reports, and tracking key performance indicators.
Requirements:
- High school diploma or equivalent.
- Exceptional customer service skills, phone etiquette, and the ability to use independent thinking, sound judgment, and creativity when resolving patient issues.
- Strong computer skills, highly organized, and excellent communication skills (both written and oral).
- Ability to work a flexible schedule and wear a facemask for long durations.
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Front Desk Coordinator
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Dental Office Coordinator
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Customer Service Representative
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Marketing Coordinator
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Service Advisor
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Dental Hygienist Position
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Dental Care Specialist
4 weeks ago
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Service Electrician
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Dental Hygienist
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Dental Hygienist Position
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