Restaurant Operations Manager
2 months ago
Job Summary
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Dunkin' Donuts. As a Restaurant Operations Manager, you will be responsible for providing strong leadership to your team to deliver exceptional guest experiences, operational excellence, and profitable top-line sales.
Key Responsibilities
- Leadership and Team Management
- Provide guidance and support to your team to ensure they have the skills and knowledge to deliver great guest experiences.
- Lead by example and demonstrate a strong work ethic and commitment to excellence.
- Operational Excellence
- Ensure that all restaurant operations are conducted in accordance with Dunkin' Donuts standards and franchisee policies and procedures.
- Monitor and control costs to ensure profitability.
- Guest Experience
- Ensure that all guests receive a positive and friendly experience.
- Address guest complaints and concerns in a timely and professional manner.
Requirements
- Education and Experience
- Previous leadership experience in retail, restaurant, or hospitality.
- College degree preferred.
- Skills and Qualifications
- Basic computer skills.
- Fluent in spoken and written English.
- Basic math and financial management skills.
About Dunkin' Donuts
Dunkin' Donuts is a leading baked goods and coffee chain with a rich history dating back to 1950. We are a locally owned and operated Dunkin' Donuts franchise with a fast-paced and high-energy environment. As a Restaurant Operations Manager, you will have the opportunity to work with a talented team and interact with loyal customers every day.
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