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Retail Customer Support Specialist

2 months ago

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Join Our Team at Family Dollar

Family Dollar is on the lookout for enthusiastic individuals to enhance our store operations as we deliver essential products at competitive prices to the communities we serve.

Position: Customer Service Representative

As a Customer Service Representative at Family Dollar, your primary responsibility will be to deliver outstanding service to our customers. Your key duties will include:

  • Welcoming customers with a friendly demeanor.
  • Assisting customers in selecting merchandise.
  • Processing transactions efficiently.
  • Addressing inquiries related to the store and its products.

Key Responsibilities:

  • Engage with customers in a positive and approachable manner.
  • Maintain a clean and well-stocked store environment for an enjoyable shopping experience.
  • Assist in unloading merchandise from delivery vehicles and organizing stock.
  • Restock shelves and ensure merchandise is readily available.
  • Handle customer transactions accurately using the POS system.
  • Monitor customer activity to maintain a safe shopping atmosphere.
  • Perform additional duties as required to support effective store operations.

Qualifications:

We prefer candidates who have completed high school or possess an equivalent qualification. Experience in retail, hospitality, or similar environments is advantageous.

Skills and Competencies:

  • Customer Focus
  • Ability to Develop Potential
  • Results-Oriented
  • Strong Organizational Skills
  • Effective Communication Skills
  • Problem Solving and Decision Making
  • Job Knowledge
  • Relationship Management

Physical Requirements:

Candidates should be able to lift up to 40 lbs regularly and occasionally up to 55 lbs. The role requires frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Family Dollar is committed to providing a safe and clean environment for our associates and customers. We have implemented various health and safety protocols to ensure the well-being of everyone in our stores.

Family Dollar is an equal opportunity employer.