IT Support Specialist

2 weeks ago


Foster City, California, United States Foxcove Full time
Company Overview
Welcome to Foxcove.

We believe in empowering our clients to focus on their passions while we manage their technology needs. Our mission is to deliver tailored IT solutions for businesses lacking an internal IT department, providing the same level of commitment and dedication as an in-house team.

At Foxcove, we customize our strategies to align with each business's unique requirements, enabling them to excel in their core operations. We are continuously exploring innovative ways to enhance our services, ensuring our clients can thrive and pursue their passions.

Role Overview

As an Onsite Technology Consultant, you will represent Foxcove, engaging with our clients directly at their locations across the San Francisco Bay Area.

This position is perfect for individuals with foundational IT experience who are enthusiastic about learning, growing, and facing new challenges every day.

You will encounter a diverse array of technologies and IT applications across various sectors, making this role ideal for those eager to rapidly develop their skills and expertise.

Key Responsibilities


- Travel to and work at client locations throughout the San Francisco Bay Area 4-5 days a week.

- Adapt to different client environments, technologies, and industries on a daily basis.

- Provide on-site, hands-on support for a variety of IT issues, ranging from basic troubleshooting to complex system configurations.

- Facilitate smooth onboarding and offboarding processes for new and departing employees at client sites.

- Collaborate closely with fellow Engineers and Managers to contribute your growing technical expertise to ongoing projects and initiatives.

- Utilize ticketing systems to effectively manage, prioritize, and resolve help desk tickets, ensuring prompt and quality support.

- Maintain up-to-date documentation, identifying areas for improvement and potential operational challenges across various client systems.

- Provide on-site network management and troubleshooting support, ensuring optimal performance and stability across diverse client environments.

- Demonstrate a proactive, eager-to-learn approach to problem-solving, continuously seeking opportunities to enhance processes and deliver exceptional service.

- When not on-site, assist with remote ticket resolution, project work, and documentation from home.Requirements


- 1-2 years of technology support experience, with a strong desire to expand knowledge rapidly.

- Foundational understanding of Microsoft Azure, SharePoint Online, Office 365, Mac OS X, Windows OS, and GSuite, with enthusiasm to deepen expertise.
- Experience with ticketing systems, ITSM tools (e.g., Jira, Confluence), MDM solutions, and video conferencing tools (e.g., Zoom, Teams).
- Excellent problem-solving skills, with the ability to think on your feet and adapt to new challenges quickly.
- Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- High level of curiosity and eagerness to learn new technologies and industry-specific applications.
- Must have a reliable vehicle for daily travel to client sites throughout the San Francisco Bay Area.
- Flexibility and willingness to work at different client offices 4-5 days a week, adapting to various work environments.

Nice to Haves
- College degree in IT-related field or relevant IT certifications.
- Networking experience.
- Experience working across multiple industries or with diverse client bases.

Compensation & Benefits
- Competitive salary $75K-$80K based on experience, with potential for a raise after 90 days.
- Generous PTO, paid holidays, and a winter closure.
- Personal reimbursements including $300/month for gym, cell, internet.
- $500/year for certifications, paid study time, mentorship to support your growth.
- Health, dental, vision, 401(k).


This position is ideal for those looking to transform their foundational IT knowledge into comprehensive expertise through daily, real-world applications.



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