Customer Service Liaison
3 days ago
About Pegasus Recovery Solutions
We are a dynamic and growing company in Dallas, seeking an experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, be able to work under pressure, and have a strong ability to problem solve.
Job Summary
This is a full-time opportunity for a motivated individual who can provide exceptional customer service through various communication channels. As a Customer Service Representative, you will be responsible for answering phone calls, responding to client inquiries, and resolving issues in a professional and timely manner.
Responsibilities
- Answering phone calls and responding to client inquiries in a professional and courteous manner.
- Resolving client complaints and issues in a fair and timely manner.
- Providing excellent customer service through various communication channels, including phone, email, and in-person interactions.
- Updating daily reporting and maintaining accurate records of client interactions.
- Accepting new accounts and requesting applicable fees.
- Working independently and as part of a team to achieve sales and customer satisfaction goals.
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Excellent communication and interpersonal skills.
- The ability to work under pressure and maintain composure in all situations.
- A strong ability to problem solve and think critically.
- Basic computer skills and typing ability.
What We Offer
Pegasus Recovery Solutions offers a competitive salary of $60,000 per year, based on experience. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.
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