Customer Service Liaison

3 weeks ago


Dallas, Texas, United States Marriott Full time
Job Title: Customer Service Liaison

The Ritz-Carlton Dallas is seeking a highly motivated and experienced Customer Service Liaison to join our team. As a key member of our Front Desk, you will be responsible for delivering exceptional customer service and ensuring that every guest feels welcome and valued.

About the Role:
As a Customer Service Liaison, you will be the first point of contact for our guests and will be responsible for handling all front desk operations, including check-in/check-out, room assignments, and responding to guest inquiries. You will also be responsible for providing information on hotel services and amenities, as well as resolving any issues or complaints that may arise during a guest's stay.

Responsibilities:
- Greet and register guests in a friendly and professional manner
- Handle guest requests and resolve any issues or complaints in a timely and efficient manner
- Provide information on hotel services and amenities
- Maintain accurate records of guest interactions and transactions

Requirements:
- High school diploma or equivalent required
- 1+ years of experience in a customer service role preferred
- Excellent communication and interpersonal skills required
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Compensation and Benefits:
- Estimated salary: $45,000 - $60,000 per year
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career advancement and professional growth

About The Ritz-Carlton:
The Ritz-Carlton is a global luxury hospitality brand that prides itself on delivering exceptional customer service and creating unforgettable experiences for our guests. Our hotels and resorts are located in some of the most desirable destinations around the world, and we are committed to exceeding the expectations of our guests and associates alike.

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