Customer Support Liaison
3 weeks ago
About the Job
Job OverviewWe are seeking a highly motivated and detail-oriented Customer Support Liaison to join our customer support team at Insolation Technology LTD.
The successful candidate will be the first point of contact for our valued customers, providing them with exceptional service and support. You will be responsible for addressing inquiries, assisting with transaction processing, resolving customer-related issues, and ensuring a seamless experience.
About Insolation Technology LTDInsolation Technology LTD is a leading engineering and utilities provider specializing in renewable energy, electrical power solutions, and comprehensive service support for both residential and commercial sectors. As a dynamic and customer-centric company, we strive to deliver excellence through innovation, quality service, and a commitment to meeting our clients' needs.
Responsibilities- Customer Interaction & Support: Handle inbound and outbound customer calls, respond to inquiries, and provide accurate information about our products, services, and solutions.
- Transaction Processing: Assist customers with order entry, process transactions efficiently, and ensure data accuracy across all systems.
- Issue Resolution: Proactively resolve customer service issues, address complaints, and escalate more complex concerns to the appropriate departments when necessary.
- Billing Inquiries: Respond to customer billing inquiries, explain charges, process payments, and provide billing adjustments or corrections as required.
- Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs and offering tailored solutions.
- Record Keeping: Maintain comprehensive and up-to-date records of customer interactions, transactions, and feedback in our CRM system.
- Team Collaboration: Work closely with other departments such as Sales, Technical Support, and Finance to ensure a cohesive and positive customer experience.
- Feedback & Improvement: Gather and relay customer feedback to help improve our products and services, contributing to the overall success of the company.
- Adherence to Policies: Follow company policies, procedures, and best practices in all customer service interactions.
- Proven experience in a customer service role, preferably in the utilities or energy sector.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM systems and other customer support software.
- Ability to work independently and as part of a collaborative team.
- High level of organizational skills, attention to detail, and multitasking capability.
- Positive attitude, patience, and the ability to remain calm under pressure.
We offer a competitive salary range of $16.65 - $29.37 per hour, based on location and experience. Our benefits package includes health benefits, career growth opportunities, and a supportive work environment.
Our ideal candidate is passionate about delivering top-notch service, has excellent communication skills, and thrives in a fast-paced environment. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, apply today
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