Insurance Customer Service Liaison

5 days ago


Dallas, Texas, United States Marcelo Rodriguez - State Farm Agent Full time
Job Overview

A career as an Insurance Customer Service Liaison with Jeremy Borrero - State Farm Agent may be the perfect fit for you if you're outgoing, customer-focused, and enjoy working with the public. As a key member of our team, you'll have the opportunity to establish strong relationships with customers, provide top-notch service, and educate them on insurance options.

Salary and Benefits

As an Insurance Customer Service Liaison, you can expect a competitive salary plus commission/bonus structure. Additionally, you'll receive paid time off (vacation and personal/sick days), valuable experience, and growth potential/Opportunity for advancement within our agency.

Job Responsibilities

Your primary role will involve:

  • Establishing customer relationships and following up as needed;
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification;
  • Using a customer-focused, needs-based review process to educate customers about insurance options.
Requirements and Qualifications

To succeed in this role, you'll need:

  • Excellent communication skills - written, verbal, and listening;
  • Self-motivation;
  • Attention to detail;
  • The ability to work proactively in problem-solving;
  • Dedication to exceptional customer service;
  • The capacity to effectively relate to customers;
  • A Property and Casualty license (able to obtain);
  • A Life and Health license (able to obtain).

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.



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