Branch Operations Manager

2 days ago


San Luis Obispo, California, United States SuperCare Health Full time
About Us

SuperCare Health is a leading post-acute, in-home respiratory care provider in the Western U.S. with a rich history of serving the healthcare needs of our growing patient population for nearly 50 years.

Job Summary

We are seeking an experienced Branch Manager to oversee a patient-focused team and overall operations of our branch locations. This role involves overseeing day-to-day operations, tracking and managing finances, managing sales, and ensuring effective purchasing and inventory management for key focus products.

Key Responsibilities
  • Day-to-Day Operations Management:
    • Supervise and coordinate all activities within the branch, ensuring smooth and efficient operations.
    • Oversee staff scheduling, training, and performance management.
    • Ensure compliance with company policies, procedures, and industry regulations.
  • Financial Management:
    • Track and manage EBITDA to meet or exceed budgeted financial targets.
    • Analyze financial reports, identify areas for improvement, and implement strategies to optimize profitability.
    • Manage budget allocation and expenses effectively.
  • Sales Responsibility:
    • Develop and execute sales strategies to drive revenue and meet sales targets.
    • Monitor and assess sales team performance, providing coaching and guidance as needed.
    • Establish and maintain relationships with key clients and partners.
    • Assist in marketing core services and products to referrals, patients, and payers.
    • Contribute to the development of a strategic plan to maintain and increase market share.
  • Key Focus Products Purchasing/Inventory Management:
    • Identify key focus products and collaborate with suppliers to ensure timely and cost-effective procurement.
    • Maintain optimal inventory levels, minimizing excess or shortages, and conducting regular inventory audits.
    • Monitor product quality and ensure adherence to safety and regulatory standards.
  • Team Leadership:
    • Lead and inspire a team of employees, fostering a culture of excellence, accountability, and customer service.
    • Provide direction, coaching, and support to team members to achieve performance goals.
    • Interview, hire, evaluate, and manage staff as needed in collaboration with operational leaders.
    • Ensure team members meet competency requirements before performing tasks independently.
  • Customer Service:
    • Ensure the highest level of customer service and satisfaction by addressing customer concerns and feedback.
    • Implement strategies to enhance the overall customer experience.
  • Reporting and Analysis:
    • Prepare regular reports on branch performance, sales, and financial metrics.
    • Analyze data and trends to make informed decisions and develop improvement plans.
  • Health and Safety Compliance:
    • Ensure compliance with health and safety regulations, promoting a safe working environment for employees and customers.
Requirements
  • Bachelor's degree in business management, healthcare administration, or a related field (preferred) OR equivalent combination of education and experience.
  • Proven experience in branch or retail management, with a focus on healthcare, medical supplies, or related industries.
  • Strong financial acumen and experience in managing EBITDA and budgets.
  • Excellent leadership and team management skills.
  • Sales and customer relationship management experience.
  • Proficiency in inventory control and purchasing processes.
  • Strong analytical and problem-solving abilities.
  • Excellent communication, interpersonal, and negotiation skills.
  • Knowledge of healthcare regulations and compliance standards is a plus.


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