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Branch Manager

2 months ago


San Francisco, California, United States Citigroup Inc Full time
Job Summary

The Branch Manager is a senior management professional responsible for leading a team of employees, driving sales growth, and building customer relationships in the retail banking sector. This role requires a strong leader who can develop and execute business strategies, manage activities, and direct the management of individuals and sales teams.

Key Responsibilities
  • Develop and execute sales plans to drive individual production goals and build referral networks.
  • Create an environment through activity-based coaching and performance development to achieve personal and branch goals.
  • Develop and execute integrated sales, relationship, and credit strategies aligned with the Retail Bank's priorities.
  • Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition.
  • Collaborate with branch partners to achieve goals, build customer relationships, and deliver customer service.
  • Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff.
  • Integrate segment partners, partner with Assistant Manager, and partner with the Division Operational to drive sales and outbound sales activities.
  • Conduct daily proof processes to ensure adherence to operational requirements and investigate controllable losses among branch staff.
  • Lead the hiring process and coordinate performance management, compensation, communication, and employee evaluation of branch staff.
  • Responsible for planning, budgeting, and policy formulation, and involved in short-term planning and resource planning.
Requirements
  • 6-10 years of relevant experience required.
  • Previous experience in banking or financial industry preferred.
  • Sales management experience preferred.
  • Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing.
  • Obtain or willing to obtain unique identifier from Registry.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Consistently demonstrates analytic skills.
Education
  • Bachelor's Degree/University degree or equivalent experience.
  • Master's degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.