Assistant Manager
1 week ago
Job Summary
Krispy Kreme is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our shop management team, you will be responsible for ensuring exceptional customer service, driving sales, and maintaining high standards of quality and safety.
Key Responsibilities
- Guest Services
- Provide exceptional customer service and ensure a positive experience for all guests
- Handle difficult situations with customers and other matters in the shop in a professional and humble way
- Maintain shop organization and ensure all products meet the highest standards
- Sales
- Work alongside the General Manager to achieve business plan objectives and profitability
- Lead sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling
- Production/Equipment
- Maximize efficiency in daily doughnut-making and understand quality control procedures
- Coordinate production schedules to meet guest satisfaction and ensure equipment is properly maintained
- Safety and Sanitation
- Ensure the shop is clean and safe, with a focus on shoes, floors, and overall cleanliness
- People
- Assist the General Manager in recruiting, hiring, training, and supervising team members
- Accounting
- Assist the General Manager in managing income and expense budgets and reporting sales and other important information
Requirements
- High school diploma or equivalent required
- Experience in sales, customer service, and managing others
- Excellent communication and interpersonal skills
- Friendly and approachable demeanor
- Ability to lift up to 75 pounds and work in a fast-paced environment
What We Offer
Krispy Kreme offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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