Guest Services Director

4 weeks ago


Miami Gardens, Florida, United States Topgolf Full time
Job Overview

We are seeking a highly skilled Guest Services Manager to join our team at Topgolf. As a key member of our leadership team, you will be responsible for overseeing the delivery of exceptional guest experiences and driving business results.

Key Responsibilities
  • Supervise and develop a high-performing team to provide best-in-class service to our guests.
  • Coach and mentor team members to drive associate engagement and retention.
  • Uphold operating standards and ensure guest safety and satisfaction.
  • Manage the operational duties of the department, including staffing and scheduling.
  • Delegate tasks and follow up on their completion.
  • Demonstrate Topgolf's core values of Fun, One Team, Excellence, Edgy Spirit, and Caring.
  • Leverage business metrics and trends to drive performance and maximize profit and revenue.
Requirements
  • 5+ years of experience in restaurant, hotel, or golf course management, with at least 1 recent year as an Assistant General Manager or General Manager.
  • High school diploma or equivalent.
  • Excellent communication, time management, and organization skills.
  • Ability to work on a team and demonstrate a high level of self-awareness, receptivity to change, and integrity.
  • Ability to work in extreme weather conditions for extended periods and stand and walk for long periods of time.
  • Availability to work varied shifts, including evenings, weekends, and holidays.
What We Offer

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.



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