Guest Services Director

2 weeks ago


Miami Gardens, Florida, United States Topgolf Full time
Job Overview

We are seeking a highly skilled Guest Services Manager to join our team at Topgolf. As a key member of our leadership team, you will be responsible for overseeing the delivery of exceptional guest experiences and driving business results.

Key Responsibilities
  • Supervise and develop a high-performing team to provide best-in-class service to our guests.
  • Coach and mentor team members to drive associate engagement and retention.
  • Uphold operating standards and ensure guest safety and satisfaction.
  • Manage the operational duties of the department, including staffing and scheduling.
  • Delegate tasks and follow up on their completion.
  • Demonstrate Topgolf's core values of Fun, One Team, Excellence, Edgy Spirit, and Caring.
  • Leverage business metrics and trends to drive performance and maximize profit and revenue.
Requirements
  • 5+ years of experience in restaurant, hotel, or golf course management, with at least 1 recent year as an Assistant General Manager or General Manager.
  • High school diploma or equivalent.
  • Excellent communication, time management, and organization skills.
  • Ability to work on a team and demonstrate a high level of self-awareness, receptivity to change, and integrity.
  • Ability to work in extreme weather conditions for extended periods and stand and walk for long periods of time.
  • Availability to work varied shifts, including evenings, weekends, and holidays.
What We Offer

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.



  • Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...


  • Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...


  • Miami Gardens, Florida, United States Topgolf Full time

    Job SummaryWe are seeking a highly skilled Guest Services Manager to join our team at Topgolf. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.Key ResponsibilitiesSupervise and coach a team of service professionals to deliver best-in-class...


  • Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job SummaryThe Pool and Beach Attendant will be responsible for delivering exceptional customer service to guests in a professional, courteous, and efficient manner.Key ResponsibilitiesPresent menu, answer questions, and make suggestions regarding food, beverage, and service.Engage with guests, hold professional conversations, and provide a welcoming...

  • Service Director

    2 weeks ago


    Miami, Florida, United States Off Your Plate Hospitality Full time

    Service Director Opportunity at Off Your Plate HospitalityWe are seeking a seasoned Service Director to lead our hospitality operations and drive exceptional guest experiences across multiple venues. As a key member of our team, you will be responsible for developing and implementing service standards, policies, and procedures that align with our company's...


  • Miami Gardens, Florida, United States Miami Dolphins Full time

    Job Title: Guest Experience RepresentativeWe are seeking a highly motivated and customer-focused Guest Experience Representative to join our team at Hard Rock Stadium. As a Guest Experience Representative, you will be responsible for providing exceptional service to our guests, ensuring a world-class experience for all events held at the stadium.Key...


  • Miami Gardens, Florida, United States AEG Full time

    Job Title: Guest Experience RepresentativeWe are seeking a highly motivated and customer-focused Guest Experience Representative to join our team at Hard Rock Stadium. As a key member of our event staff, you will be responsible for providing exceptional service to our guests, ensuring a world-class experience for all events held at the...


  • Miami Gardens, Florida, United States Miami Dolphins Full time

    Job Summary:The Miami Dolphins and Hard Rock Stadium are seeking a Guest Experience Representative to provide exceptional service to guests attending various events at the stadium. This is a part-time/hourly position that requires a positive attitude, strong communication skills, and the ability to work in a fast-paced environment.Key...


  • Miami Gardens, Florida, United States Topgolf Full time

    Golf Instructor (Director of Instruction) Job DescriptionThe Golf Instructor (Director of Instruction) at Topgolf plays a pivotal role in leading and developing our golf instruction programs.This position is responsible for overseeing the instructional team, designing curriculum, and ensuring the delivery of high-quality golf instruction to our members and...


  • Miami, Florida, United States Royal Caribbean Group Full time

    Director of Service ExcellenceJoin Royal Caribbean Group in shaping the future of luxury hospitality as a Director of Service Excellence. This exciting role offers a unique opportunity to drive exceptional customer experiences across our Silversea Cruises brand.About the RoleWe are seeking a highly motivated and experienced professional to lead our Service...


  • Miami Beach, Florida, United States Vensure Employer Services Full time

    Essential Knowledge, Skills, and Competencies Ability to manage multiple tasks simultaneouslyProficient in Property Management Systems (preferably Room Master)Required QualificationsBachelor's degree in communications, hospitality, tourism, or related fieldsA minimum of 2 years of relevant experienceFluency in both English and Spanish is mandatoryExperience...


  • Miami Gardens, Florida, United States McDonald's Full time

    Join Our Team as a Guest Experience LeadWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Lead. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience at McDonald's.Key Responsibilities:Lead the...


  • Miami Gardens, Florida, United States McDonald's Full time

    Guest Experience LeadAt McDonald's, we're looking for a talented Guest Experience Lead to join our team. As a Guest Experience Lead, you'll play a vital role in ensuring our guests have an exceptional experience every time they visit our restaurant.Key Responsibilities:• Lead the guest experience by checking in with guests and ensuring they're enjoying...


  • Miami Gardens, Florida, United States Topgolf Full time

    Golf Instructor (Director of Instruction) Job DescriptionThe Golf Instructor (Director of Instruction) at Topgolf plays a pivotal role in leading and developing our golf instruction programs.Key Responsibilities:Lead and manage the golf instruction team, providing guidance and mentorship.Develop comprehensive golf instruction programs suitable for golfers of...


  • Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job Title: Valet AttendantAt Evolution Parking & Guest Services, we're seeking a highly motivated and customer-focused Valet Attendant to join our team. As a Valet Attendant, you will be responsible for delivering exceptional customer service to guests in a professional, courteous, and efficient manner.Key Responsibilities:Assist arriving and departing...


  • Miami, Florida, United States Gale Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Gale Hotels. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesWelcoming guests and checking them into their rooms in a friendly and...


  • Miami, Florida, United States Highgate Hotels Full time

    Job Title: Guest Services AgentWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hotel Continental Tapestry by Hilton Miami Beach.Job Summary:The Guest Services Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience throughout their stay. This role...


  • Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job Title: Valet AttendantWe are seeking a highly motivated and customer-focused Valet Attendant to join our team at Evolution Parking & Guest Services. As a Valet Attendant, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable experience from arrival to departure.Key Responsibilities:Assist...


  • Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job Title: Valet AttendantWe are seeking a highly skilled and customer-focused Valet Attendant to join our team at Evolution Parking & Guest Services. As a Valet Attendant, you will be responsible for delivering exceptional guest service to our clients, ensuring a seamless and memorable experience for all.Key Responsibilities:Assist arriving and departing...


  • Miami, Florida, United States Highgate Hotels Full time

    Job Title: Guest Services AgentWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hotel Continental Tapestry by Hilton Miami Beach.Job Summary:The Guest Services Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience throughout their stay. This role...