Guest Services Coordinator

2 weeks ago

Waukesha, Wisconsin, United States New Perspective Senior Living Full time

Concierge / Receptionist

Job Category: Operations Requisition Number: CONCI004531

Overview

A career with purpose begins here.

This is an exciting opportunity to be part of New Perspective, a company dedicated to serving over 2,000 seniors, with aspirations to reach 10,000 by 2025. Our expansion fosters a vibrant environment, creating the chance to positively impact the lives of others. We embrace a culture of servant leadership and teamwork that nurtures the personal and professional growth of each team member. At New Perspective, you are not merely an employee; you are a cherished member of our community.

Position Overview

As the Concierge, you will be the first point of contact, providing outstanding impressions and serving as the hospitality representative for the entire community while offering administrative support. This role is ideal for compassionate individuals eager to enhance the lives of others. We provide opportunities for training, career advancement, educational financial assistance, bonuses, and more.

Benefits of Joining Our Team:

  • Referral Bonus: Earn bonuses for each new team member you refer.
  • Flexible Scheduling: Collaborate with your manager to create a schedule that suits you.
  • Full-time and Part-time Opportunities
  • Tuition Assistance: We invest in your development to promote from within. Share your career aspirations with us.
  • Leadership Support: We provide the resources, training, and guidance necessary for your success in current and future roles.
  • Collaborative & Inclusive Work Culture: We value diverse experiences and backgrounds, continually building dynamic teams. We are committed to listening to team members' ideas for improvement.
  • Positive Impact: You will contribute to helping seniors live purposeful lives.

Job Type:

Part-Time. Shifts available include evenings and weekends, totaling approximately 15 hours per week.

Key Responsibilities:

  • Answer incoming calls warmly, providing routine information and directing calls appropriately.
  • Perform general clerical duties, including typing, filing, and operating office equipment.
  • Screen and direct all visitors.
  • Communicate effectively with guests, residents, families, and team members in a respectful manner.
  • Promote hospitality and deliver exceptional customer service to residents, families, visitors, and vendors.
  • Maintain an inviting home environment that encourages engagement and socialization.

Qualifications:

  • High school diploma or equivalent preferred.
  • Ability to read, write, speak, and understand English.
  • Empathy for the challenges faced by residents and families, along with problem-solving skills.
  • Demonstrated computer proficiency and ability to use various electronic devices.
  • Effective verbal and written communication skills in English.
  • Ability to manage multiple tasks simultaneously.

Preferred Qualifications:

  • Previous experience working with seniors is preferred, along with a desire to serve and care for them.

Team Member Benefits & Perks:

  • Medical, Dental, & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Holidays
  • Company-Paid Basic Life Insurance
  • Voluntary Short-Term and Long-Term Disability
  • Health Reimbursement Account/Health Savings Account
  • Flexible Spending Accounts
  • Education assistance up to $5,000 per calendar year
  • Leadership Development & Career Advancement
  • Real-time Access to Earned Wages
  • Referral Bonuses
  • Employee Assistance Program

Note: Benefits vary based on full-time, part-time, and PRN status.

Our Hiring Process:

  1. Application: Apply for the position that aligns with your interests.
  2. Phone Screening: A brief introduction to discuss your career goals.
  3. In-Person Interview: Share your experiences and aspirations while touring our community.
  4. Job Offer: If it seems like a good fit, we will extend a job offer.

New Perspective is an Equal Opportunity Employer.

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