Technical Support Specialist
1 week ago
The IT Service Desk Analyst plays a crucial role in ensuring seamless technology operations within MOURI Tech. This position requires a blend of technical expertise and exceptional customer service skills.
Essential Qualifications:- Experience: 3-5 years in a Helpdesk or Desktop support role.
- Technical Skills: Proficient in troubleshooting, repairing, configuring, and deploying both Windows and Mac operating systems.
- Software Proficiency: Familiarity with Google Workspace, Office 365, EntraID, Zoom, and Slack.
- Conference Solutions: Knowledge of video and audio conferencing technologies, particularly with Zoom.
- Networking Skills: Meraki Networking troubleshooting capabilities.
- Support Processes: Understanding of ticketing systems and standard support procedures.
- Customer Service: Strong background in customer service interactions.
- Communication: Excellent verbal and written communication skills.
- Multi-tasking: Ability to manage multiple tasks efficiently.
- Critical Thinking: Strong analytical and problem-solving skills.
- Certifications: Relevant certifications such as CompTIA A+, Network+, or ITIL are advantageous.
- Providing in-office technical support and acting as the primary contact for IT-related inquiries.
- Assisting with the onboarding and offboarding processes for employees, ensuring all hardware and software needs are met.
- Delivering IT training sessions for both new hires and existing staff.
- Facilitating conferencing support and setup.
- Identifying and recommending improvements to enhance organizational support.
- Documenting support issues and their resolutions effectively.
- Understanding and supporting all hardware, software, and network services utilized by MOURI Tech and its portfolio companies.
- Managing daily IT support responsibilities to ensure operational efficiency.
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