Technical Support Specialist

1 week ago


Dallas, Texas, United States MOURI Tech Full time
Position Overview

The IT Service Desk Analyst plays a crucial role in ensuring seamless technology operations within MOURI Tech. This position requires a blend of technical expertise and exceptional customer service skills.

Essential Qualifications:
  • Experience: 3-5 years in a Helpdesk or Desktop support role.
  • Technical Skills: Proficient in troubleshooting, repairing, configuring, and deploying both Windows and Mac operating systems.
  • Software Proficiency: Familiarity with Google Workspace, Office 365, EntraID, Zoom, and Slack.
  • Conference Solutions: Knowledge of video and audio conferencing technologies, particularly with Zoom.
  • Networking Skills: Meraki Networking troubleshooting capabilities.
  • Support Processes: Understanding of ticketing systems and standard support procedures.
  • Customer Service: Strong background in customer service interactions.
  • Communication: Excellent verbal and written communication skills.
  • Multi-tasking: Ability to manage multiple tasks efficiently.
  • Critical Thinking: Strong analytical and problem-solving skills.
  • Certifications: Relevant certifications such as CompTIA A+, Network+, or ITIL are advantageous.
Desirable Skills:
  • Providing in-office technical support and acting as the primary contact for IT-related inquiries.
  • Assisting with the onboarding and offboarding processes for employees, ensuring all hardware and software needs are met.
  • Delivering IT training sessions for both new hires and existing staff.
  • Facilitating conferencing support and setup.
  • Identifying and recommending improvements to enhance organizational support.
  • Documenting support issues and their resolutions effectively.
  • Understanding and supporting all hardware, software, and network services utilized by MOURI Tech and its portfolio companies.
  • Managing daily IT support responsibilities to ensure operational efficiency.


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