Technical Support Specialist
2 weeks ago
Octagon Talent is seeking a dedicated IT Support Specialist to enhance our team. This position is essential for delivering outstanding support to both local and remote users within the organization. The role demands a blend of technical expertise, self-sufficiency, and superior customer service skills. The successful candidate will exhibit empathy and professionalism, ensuring a positive interaction for all staff members.
Key Responsibilities:
- Provide exceptional customer service, including support for executives, with a focus on professionalism and respect.
- Quickly address and log support inquiries through various channels, ensuring thorough documentation.
- Utilize advanced troubleshooting methods to identify and resolve technical challenges across multiple platforms.
- Effectively communicate technical issues and resolutions to both technical and non-technical colleagues.
- Manage and prioritize helpdesk requests efficiently on a daily basis.
- Assist in the setup and configuration of hardware, software, and peripherals.
- Support and maintain various IT systems and applications, including Microsoft Office 365 and SharePoint.
- Identify and troubleshoot network connectivity problems.
- Provide assistance and training to team members as required.
Qualifications:
- A bachelor's degree or equivalent professional experience.
- At least 5 years of experience in IT support, particularly in Level II support roles.
- Previous experience in a helpdesk or corporate IT setting.
- Strong analytical skills and the ability to work autonomously.
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