Technical Support Specialist I

2 weeks ago


Dallas, Texas, United States Randstad North America, Inc. Full time
Position Overview

As a Technical Support Specialist I, you will be responsible for delivering exceptional first-level assistance to end users. Your role will involve:

  • Assisting Users: Provide support through various channels including phone, email, and ticketing systems.
  • Troubleshooting: Identify and resolve a variety of technical challenges related to printers, local area networks, and user accounts.
  • System Support: Address issues pertaining to operating systems such as Windows 10/11 and mobile devices including iPhones and Androids.

This position requires a keen understanding of technology and a commitment to ensuring user satisfaction. Your ability to effectively communicate and resolve issues will be essential in maintaining operational efficiency.



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