Senior Technical Support Specialist
2 weeks ago
Senior Technical Support Specialist
Overview:
This position is focused on providing exceptional technical assistance and support to users across various locations.
Key Responsibilities:
- Facilitate the technical onboarding process and provide continuous support to users in diverse offices.
- Manage hardware deployment, software installation, and maintenance of user devices.
- Oversee asset tracking and inventory management.
- Effectively communicate complex technical information to both technical and non-technical staff.
- Deploy and retire user workstation virtual machines.
- Provide end-user support for Google Workspace.
- Advise on new software and hardware solutions as required.
- Maintain vendor relationships for hardware and software procurement.
- Design and uphold Mobile Device Management policies for both Apple and Android devices.
- Update and manage computer management policies in Jamf, Ivanti, or Workspace One.
- Collaborate with key stakeholders and end users to identify and implement innovative processes and technologies.
- Educate team members and organizational users on new processes and technologies.
- Coordinate with Audit and Compliance teams to review user access regularly.
- Lead team initiatives and projects.
Qualifications:
- High School Diploma or equivalent.
- Up to 4 years of experience in end-user IT support.
- Proficiency in Admin JAMF.
- Strong documentation and communication skills via various platforms.
- Attention to detail and ability to follow instructions.
- Capability to lift up to 50lbs when necessary.
- Experience with operating systems: MacOS, Windows 10, iOS, Android.
- Familiarity with software tools: Okta, Google Workspace, Zoom, Slack.
Preferred Skills:
- Experience with Jira and Confluence.
- User-level experience with Okta.
- Basic understanding of Software as a Service (SaaS).
- Experience with Workspace One, Ivanti Endpoint Manager, or similar technologies.
- Relevant training or certifications in Microsoft operating systems, A+ certification, or MacOS support.
- Experience in managing large projects and mentoring team members.
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