Senior Technical Support Specialist

2 weeks ago


Dallas, Texas, United States None Full time

Senior Technical Support Specialist

Overview:

This position is focused on providing exceptional technical assistance and support to users across various locations.

Key Responsibilities:

  • Facilitate the technical onboarding process and provide continuous support to users in diverse offices.
  • Manage hardware deployment, software installation, and maintenance of user devices.
  • Oversee asset tracking and inventory management.
  • Effectively communicate complex technical information to both technical and non-technical staff.
  • Deploy and retire user workstation virtual machines.
  • Provide end-user support for Google Workspace.
  • Advise on new software and hardware solutions as required.
  • Maintain vendor relationships for hardware and software procurement.
  • Design and uphold Mobile Device Management policies for both Apple and Android devices.
  • Update and manage computer management policies in Jamf, Ivanti, or Workspace One.
  • Collaborate with key stakeholders and end users to identify and implement innovative processes and technologies.
  • Educate team members and organizational users on new processes and technologies.
  • Coordinate with Audit and Compliance teams to review user access regularly.
  • Lead team initiatives and projects.

Qualifications:

  • High School Diploma or equivalent.
  • Up to 4 years of experience in end-user IT support.
  • Proficiency in Admin JAMF.
  • Strong documentation and communication skills via various platforms.
  • Attention to detail and ability to follow instructions.
  • Capability to lift up to 50lbs when necessary.
  • Experience with operating systems: MacOS, Windows 10, iOS, Android.
  • Familiarity with software tools: Okta, Google Workspace, Zoom, Slack.

Preferred Skills:

  • Experience with Jira and Confluence.
  • User-level experience with Okta.
  • Basic understanding of Software as a Service (SaaS).
  • Experience with Workspace One, Ivanti Endpoint Manager, or similar technologies.
  • Relevant training or certifications in Microsoft operating systems, A+ certification, or MacOS support.
  • Experience in managing large projects and mentoring team members.


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