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Guest Service Representative

2 months ago

Roseville, California, United States Roseville TownePlace Suites by Marriott Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Roseville TownePlace Suites by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration: Greet and register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Room Assignments: Assign rooms to guests, ensuring they are satisfied with their accommodations and have all the necessary amenities.
  • Guest Services: Provide assistance with guest requests, such as wake-up calls, extra towels, and local information.
  • Cash Handling: Manage cash transactions, including handling cash, credit card payments, and making change.
  • Communication: Answer and respond to guest inquiries, resolve issues, and provide excellent customer service.
  • Teamwork: Collaborate with other team members to ensure seamless service delivery and maintain a positive work environment.
Requirements
  • Customer Service Experience: 0-1 year of customer service experience in a hotel or hospitality setting.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with guests and team members.
  • Problem-Solving: Ability to think critically and resolve guest complaints in a professional and courteous manner.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
What We Offer
  • Competitive Pay: Competitive hourly rate and opportunities for career advancement.
  • Benefits: Comprehensive benefits package, including medical, vision, dental, and 401(k) retirement plan.
  • Training: Ongoing training and development opportunities to enhance your skills and knowledge.