Community Liaison Worker Level II-Outpatient Behavioral Health Child and Adolescent

4 weeks ago


New York, New York, United States NYC Health Hospitals Full time
Purpose of Position:

At NYC Health + Hospitals, our mission is to deliver high-quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description:

The Community Liaison Worker Level II-Outpatient Behavioral Health Child and Adolescent is an integral part of the interdisciplinary team, of the ED/PES. They will engage with patients and families as directed by their supervisor to ensure follow-up services are provided and connections are made in the community.

Duties and Responsibilities:
  • Performs patient outreach to address patient needs
  • Call patients after discharge to verify safe transitions - Ensure patient follow-up appointment with PCP (Lincoln and outside providers) as appropriate.
  • Supports patients in need of assistance with one-on-one contact.
  • Ensures that patients with high-risk diagnoses receive the appropriate care based on best practices.
  • Help the patients navigate through transitions in the healthcare system.
  • Works within the organization and through external services to eliminate barriers to health care - Reaches out to patients to determine reasons for not keeping treatment appointments and/or arrangements as outlined in their discharge plan.
  • Collaborates with community agencies to provide new appointments and/or linkages for those patients who were non-compliant.
  • Collects data and submits reports on activities/interventions and outcomes as identified.
  • Identify with Supervisor problem issues with community agencies and/or gaps in resources.
  • Reaches out to community agencies to explore new resources, problem-solve identified issues, and/or develop linkages to facilitate patient referrals - Performs outreach home visits as necessary.
  • Performs other duties assigned by supervisor as needed.


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