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Lodging Front Desk Representative
2 months ago
We are seeking a friendly and guest-service-oriented Front Desk Agent to join our Lodging team at Stratton Mountain Resort. As a Front Desk Agent, you will be responsible for checking guests in and out, providing general information about the area, and answering phone calls. If you have a passion for delivering exceptional service and working in a fast-paced environment, we encourage you to apply.
Key Responsibilities- Check guests in and out of Stratton lodging
- Anticipate and address guest issues
- Prepare welcome packets for arrivals
- Answer phone calls and provide general information about the resort
- Keep the front desk area tidy
- Sell select products to guests
- Assist guests with rates and information regarding their visit
- High school diploma or equivalent preferred
- Previous customer service experience preferred
- Strong computer skills
- Excellent communication skills
- Ability to multitask and delegate tasks as needed
- Flexible work schedule
As a member of our team, you will enjoy a range of benefits, including:
- Competitive hourly rate of $20
- Opportunities for career advancement
- Free lift access and discounts at Alterra resorts
- Free or discounted multi-resort dependent season passes
- Free or discounted IKON pass
- Discounted golf and fitness center memberships
- Employee childcare rates and discounted seasonal programs
- Retail and F&B discounts
- Friends and family tickets
- Onsite medical clinic
- Medical, dental, vision, life, disability, EAP, HSAs, and FSAs
- 401(k) plan with company match
- Discounted tuition plan
- Paid parental leave
- Paid sick time, FTO, and vacation
Stratton Mountain Resort is a bold mountain community cultivating extraordinary experiences. We are a team of people who work hard and take our jobs seriously, while also knowing how to laugh and have fun. Our vision is to provide exceptional service to our guests and create a memorable experience for all who visit us.