Front Desk Representative

4 weeks ago


Rutland, Vermont, United States Alderman Auto Group Full time
About Us

Alderman Auto Group is a leading dealership in the region, serving the Rutland community in Vermont with an award-winning culture that puts employees first. We offer a comprehensive benefits package, including 401(k) profit sharing, medical plan with health savings, dental, and disability coverage. Our employees also enjoy paid holidays, paid vacation, and a weekly performance bonus up to $150 per week.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team. The ideal candidate will possess excellent communication skills, a positive and professional demeanor, and the ability to work cooperatively with the sales team. The successful candidate will be responsible for answering dealership group phones, greeting and receiving customers, and directing them to the correct department.

Responsibilities
  • Answer dealership group phones and respond to customer inquiries in a professional and friendly manner.
  • Greet and receive customers, and direct them to the correct department or salesperson.
  • Update customer records and maintain accurate and up-to-date information.
  • Post videos and photos to our social media accounts to showcase our dealership and services.
  • Communicate with callers and visitors in a professional, friendly, and efficient manner.
  • Assist in the dealer exchange of vehicle process and participate in customer satisfaction and retention processes.
Requirements
  • Excellent communication and interpersonal skills.
  • Positive and professional demeanor.
  • Ability to work cooperatively with the sales team.
  • Familiarity with Facebook, Instagram, and YouTube.
  • Able to clear a pre-employment background check.
  • Maintains a professional appearance.
  • Tech-savvy or ability to learn Microsoft Word, Excel, digital file organization, and phone applications.
  • Familiarity with Apple products and iOS.
Benefits
  • Award-winning culture that puts employees first.
  • Paid holidays.
  • Paid vacation.
  • 401(k) profit sharing.
  • Medical plan with health savings.
  • Dental.
  • Disability.
  • Weekly performance bonus up to $150 per week.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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