Lodging Front Desk Representative
4 weeks ago
We are seeking a friendly and helpful individual to join our team as a Front Desk Agent at Sugarbush Resort. As a key point of contact for our guests, you will be responsible for providing exceptional service and ensuring a positive experience for all who visit our resort.
Responsibilities
As a Front Desk Agent, you will be responsible for greeting guests, answering phones, checking guests in and out, and providing information about the resort and the surrounding area. You will also be responsible for processing charges for resort products and services, responding to guest needs, and balancing guest accounts. Additionally, you will work with our resort's information systems to ensure accurate and efficient service.
Requirements
We are looking for an individual with a professional personality and a strong eye for guest service and hospitality. Previous experience at a hotel or front desk is preferred, but we are also prepared to train the right candidate. You must be able to maintain a friendly, responsive, and helpful attitude while juggling multiple demands and sometimes difficult guests. Availability for a flexible workweek, including holidays and weekends, is necessary for this position. General computer knowledge and experience with cashier/customer service is preferred, as is previous use of SMS or other reservations systems. Timely and reliable attendance is essential, as is written, spoken, and reading proficiency in the English language. You must also be able to work flexible hours and overtime during busy periods, and be able to lift luggage up to 20 pounds.
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