Senior Loan Operations Manager
1 day ago
CrossCountry Mortgage is a leading mortgage lender with a strong commitment to employee growth and development. We are seeking a highly skilled Senior Loan Processor to join our team.
Job Summary:The Senior Loan Processor will be responsible for managing the loan pipeline, ensuring efficient issue resolution, and providing quality customer service. This role will work closely with the Processing, Sales, Underwriting, and Closing teams to provide exceptional internal and external customer service.
Key Responsibilities:- Manage the loan pipeline, ensuring timely issue resolution and quality customer service.
- Assign loan files based on capacity and work with team members to resolve issues as they arise.
- Continually train team members on products, guidelines, and various websites.
- Manage escalated internal and external customer concerns.
- Foster a customer-centric atmosphere emphasizing responsiveness and professionalism.
- Act as a liaison between teams to provide exceptional internal and external customer service.
- Interview, train, and provide ongoing coaching and mentoring of Processing and Set-up teams.
- Ensure loans meet all compliance guidelines, including re-disclosure for RESPA change of circumstance.
- Maintain knowledge of policies, procedures, laws, regulations, and compliance at the state and federal level, as well as mortgage investor guidelines.
- Monitor work schedules, hours worked, and time off.
- Minimum 5 years' mortgage loan processing experience.
- Minimum 2 years' supervisory experience, preferred.
- Experience with Loan Origination Software, LP and DU Systems, FHA Connection, VA Portal, and USDA.
- Experience with multiple mortgage investors, including FNMA and FHLMC.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication and customer service skills.
- Excellent attention to detail.
- Excellent prioritization, organization, and time management skills.
CrossCountry Mortgage offers a competitive compensation plan and a robust benefits package, including medical, dental, vision, and a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
CrossCountry Mortgage is an equal opportunity employer and welcomes diversity and inclusion in the workplace. We are committed to fostering a culture that values and respects all employees, regardless of their background, experience, or perspective.
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