Loan Operations Manager
3 weeks ago
The Loan Operations Manager is responsible for overseeing and providing support for various functions of the Loan Operations Department from loan approval through onboarding and servicing.
Key Responsibilities:- Perform quality control review of daily core system input for new loans, renewals, and maintenance.
- Supervise team of closing and servicing staff- ensuring proper coverage and management of pipelines to meet regulatory, organizational and client timing requirements.
- Assist in reporting and timely resolution of outstanding reconciliation items.
- Provide troubleshooting support to the loan operations team - using knowledge and resources to assist with escalated tasks.
- Ensure compliance with relevant regulatory requirements and internal policies.
- Support for reviewing accurate reporting for purchased/sold participations.
- Work closely with department Director on all functions including but not limited to - funding, core system set up, modifications and renewals, reporting, and servicing.
- Maintain proactive internal communication with lending staff, department Director, and analyst team.
- Maintain knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them.
- Adhere to MapleMark Bank's policies and support management decisions and goals in a positive, professional manner.
- Represent MapleMark Bank with a high level of integrity and professionalism.
- Provide feedback to management regarding ideas on process improvements and efficiencies.
- College degree in Business, Finance or equivalent, or work-related experience, preferred.
- Minimum of 8 years of loan operations experience
- Minimum of 3 years of leadership experience
- Loan reporting knowledge, including call report and concentration reporting.
- LaserPro or loan document program experience
- Proficient in Microsoft Excel
- Knowledge of loan core system(s), products and other services as required
- Ability to exercise judgment and discretion in confidential matters
- Ability and judgment to interact and communicate appropriately with other employees, clients, and supervisor.
- Ability to serve clients, both internal and external, (community/public) in a manner that will reflect superior client relations and enhance the overall marketing effort of the Bank.
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