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Freight Audit Manager

2 months ago

Atlanta, Georgia, United States PRGX Full time

SUMMARY:

The Freight Audit Manager is tasked with the crucial role of examining and validating freight shipments alongside their corresponding invoice payment details in relation to our clients' agreements, terms, and applicable pricing structures. The primary objective is to uncover billing inconsistencies and confirm any overpayments made by our clients, aiming to recover funds and minimize inaccuracies to enhance overall profitability.

KEY RESPONSIBILITIES:

· Conduct thorough analysis and interpretation of carrier freight agreements and invoice payment records.

· Investigate and pinpoint invoices that fail to align with the established contractual pricing and service terms.

· Diagnose potential errors and identify instances of duplicate billing from carriers.

· Perform audits on carrier freight invoices while interpreting tariffs and contractual obligations.

· Liaise with carriers and clients to resolve issues arising from audit findings.

· Demonstrate a comprehensive understanding of essential freight documentation that substantiates charges and is necessary for payment processing.

· Assist in maintaining optimal staffing levels for the audit team; leverage team resources and capabilities to maximize recovery opportunities; guide the workflow and processes of the team; provide ongoing constructive feedback to enhance audit effectiveness.

· Develop audit projections for specific initiatives; achieve claim generation objectives for each project.

· Engage in pre-data discussions, audit planning sessions, and other relevant meetings as required by management.

· Collaborate with audit management to aid in the formulation of audit plans, project designs, and data specifications; coordinate data needs with IT departments.

· Provide timely updates regarding audit progress and any issues to audit management.

· Document the audit process meticulously.

· Support the implementation of best practices within the audit framework.

· May oversee audit plans, scope parameters, and due diligence documentation for audits.

· May supervise the work of two or more full-time employees.

EXPERIENCE AND EDUCATION REQUIREMENTS:

· Bachelor's degree (B.A.) from an accredited four-year institution, preferably in Business, Finance, or Accounting; or a combination of education and relevant experience.

· At least five years of progressively complex experience in transportation systems within a technical environment related to logistics carriers or customer service settings.

· Strong understanding of shipping modalities and relevant pricing structures, including tariffs and discounts.

· High-level analytical skills to assess and process carrier inquiries and comprehend the client's operational and data processing systems.

· Proficient in understanding and discussing critical freight documentation that supports billing and is necessary for payment.

· Ability to thrive in both individual and team-oriented environments.

· Exceptional verbal and written communication skills are essential.

· Advanced proficiency in Excel and Access is required.

FUNCTIONAL COMPETENCIES:

· Industry Knowledge & Focus

· Data Analysis Skills

· Problem Identification & Resolution

· Claim Productivity & Quality Assurance

· Client & Supplier Relationship Management

· Team Leadership & Management

BEHAVIORAL COMPETENCIES:

· Maintains a Client-Centric Approach

· Communicates Effectively

· Inspires and Motivates Others

· Exhibits Emotional Intelligence

· Organizes & Prioritizes Tasks

· Takes Initiative and Drives Results

· Manages Execution Effectively

· Provides Clear Direction

· Facilitates Change

· Coaches & Develops Team Members

EEO INFORMATION AND WORKING CONDITIONS:

The statements above are intended to outline the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. PRGX is committed to making all employment decisions without regard to race, color, national origin, citizenship status, sex, pregnancy, religion, age (40 and over), disability, service in the uniformed services, genetic information, or any other classification protected by federal, state, or local law.

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities. The employee may occasionally be required to remain stationary; move; lift and/or carry up to 15 pounds. Regularly, the employee must sit; use hands to manipulate, handle, or feel; reach with hands and arms; and communicate effectively. Specific vision abilities required for this role include close vision.