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Restaurant Operations Manager

2 months ago

Galveston, Texas, United States A3H Foods, LLC Full time
Assistant Manager Job Summary

Job Title: Assistant Manager

Job Summary: We are seeking a highly motivated and experienced Assistant Manager to join our team at A3H Foods, LLC. As an Assistant Manager, you will be responsible for managing restaurant operations, training and leading team members, and consistently delivering a "WOW" guest experience.

Key Responsibilities:
  • Set the example by maintaining visibility and interacting with guests.
  • Model a "guest comes first" attitude, displaying a friendly and positive spirit, and appreciating guests.
  • Ensure the timeliness, quality, and accuracy of all orders, conveying a sense of urgency.
  • Respond to guest concerns and complaints in a timely and professional manner, ensuring positive resolution.
  • Interact effectively with diverse groups of people, displaying no biases.
  • Display a strong commitment to the restaurant team, creating a friendly, fun, clean, and safe environment.
  • Treat all employees with care and respect.
  • Motivate and inspire employees to achieve high performance, adhering to Company procedures.
  • Provide feedback and recognition, accepting feedback from management.
  • Actively listen and communicate timely, clearly, and accurately with the management team and team members.
  • Remain calm when challenged or placed under pressure.
  • Value effective job performance, ensuring the restaurant team receives recognition and expression of gratitude.
  • Recruit, select, train, develop, and evaluate restaurant employees.
  • Monitor staffing levels to ensure sufficient development and talent.
  • Ensure systems for training employees on workstations are fully implemented and adhered to.
  • Identify and develop internal candidates for management and Team Leader positions.
  • Recognize and reward employees appropriately.
  • Maintain restaurant cleanliness inside and outside, following JIB cleaning and maintenance procedures.
  • Partner with the Restaurant Manager in using management information tools to analyze restaurant operational and financial performance.
  • Develop and execute action plans to increase restaurant sales and profitability.
  • Monitor costs and ensure adherence to budgets and restaurant goals.
Qualifications:
  • Internal promotion preferred, demonstrating integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors.
  • High School Diploma/Equivalency.
  • Minimum of 6 months JIB or like experience.
  • 100% certified in all workstations.
  • Excellent interpersonal skills.
  • At least 18 years old.
  • Must complete any and all Assistant Manager training classes.
  • Must attain ServSafe certification or other as required.
  • Ability to perform and understand basic math concepts.
  • Proven analytical skills.
  • Good organization and planning skills.
  • Must be able to work 40 hours per week, depending upon the needs of the business.
  • Must be available to work any day and anytime, especially on the busiest days, including weekends and holidays.