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Solutions Architect

2 months ago

Portland, United States Convergence Networks Full time
Job Description

Job Summary

Convergence Networks is seeking a highly skilled Solutions Architect to join our team. As a key member of our Professional Services team, you will be responsible for providing project proposals and architectural consulting expertise.

Key Responsibilities

  • Develop and present project proposals to the Business Services Team
  • Collaborate with vCIO's, Procurement, Professional Services, and Sales Administration
  • Conduct research on new technologies and solutions
  • Assist in the development of Convergence's technology standards
  • Provide mentorship to the Professional Services Team
  • Create internal documentation for product development
  • Implement new products from design to production

Requirements

  • Bachelor's degree or equivalent relevant work experience
  • 5+ years of MSP project experience
  • Previous solution architecting experience, including writing proposals, developing standard solutions, and performing client demos
  • Ability to organize, present, and prepare communications in person or remotely
  • Ability to work as part of the Professional Services team to exceed client expectations

Desirable Skills and Experience

  • Experience, knowledge, and/or advanced skills in on-premises and cloud-native networking
  • On-premises to cloud migrations
  • Azure AD, Azure Backup Tools, and Microsoft 365 stack
  • Network, remote, and onsite support; troubleshooting
  • Cisco/Meraki hardware
  • Folder redirection and safe dismantling
  • MFA and Conditional Access policies

Personal Qualities

  • Dedication to exceptional, professional service through patience, empathy, solution orientation, follow-up, and effective communication
  • Excellent communication (verbal and written in English), documentation, detail, and time management skills
  • Ability to build rapport and work productively with others (customers and teammates); ability to work independently; and ability to manage conflict and stressful situations
  • Strong sense of initiative and ownership over work; ability to adapt focus and work as necessary