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Customer Experience Technician
2 months ago
We are seeking a highly skilled Retail Sales Specialist to join our team at Asurion. As a key member of our retail team, you will be responsible for providing exceptional customer service and technical expertise to our customers.
Key Responsibilities:- Technical Expertise: Provide technical support and repair services for customer electronic devices, ensuring a high level of customer satisfaction.
- Customer Service: Deliver award-winning, personalized customer experiences, exceeding customer expectations and building strong relationships.
- Sales and Upselling: Enhance customer experience by upselling Asurion products and services, achieving sales goals and driving revenue growth.
- Team Collaboration: Contribute to a dynamic retail environment, working collaboratively with colleagues to achieve business objectives.
- Self-Management: Prioritize tasks, manage time effectively, and maintain a high level of productivity in a fast-paced environment.
- Customer Service Experience: 1+ years of experience in customer-facing roles, with a strong focus on delivering exceptional customer service.
- Technical Knowledge: Basic knowledge of mobile devices and operating systems, with a strong understanding of technical concepts and troubleshooting techniques.
- Flexibility: Ability to work a flexible retail schedule, including evenings and weekends.
- Background Check: Pass a background check and drug test, ensuring a safe and secure work environment.
- Ongoing Training: Access to ongoing training and development opportunities, enhancing your technical skills and knowledge.
- Unlimited Bonus Potential: Earn unlimited monthly bonus potential for achieving sales targets and delivering exceptional customer service.
- Competitive Pay and Benefits: Receive competitive hourly pay and benefits, including health insurance, retirement plans, and paid time off.
- Career Growth Opportunities: Opportunities for career growth and advancement, based on your interests and performance.
Asurion is a leading tech care company, dedicated to eliminating the fears and frustrations associated with technology. We provide equal employment opportunities to all employees and applicants, and prohibit discrimination and harassment of any type. Our mission is to ensure our customers get the most out of their devices, appliances, and connections.
