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Automotive Service Advisor

4 weeks ago

Wichita, Kansas, United States Affinity Automotive Services, Inc. Full time
Job Summary:

We are seeking a highly skilled and motivated Automotive Service Advisor to join our team at Affinity Automotive Services, Inc. As an Automotive Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers and technicians, and ensuring a smooth and efficient vehicle repair process.

Key Responsibilities:
  • Greet customers and provide excellent service throughout their vehicle repair process.
  • Listen to customer concerns and accurately document vehicle issues.
  • Communicate with technicians to ensure a clear understanding of customer concerns and vehicle conditions.
  • Provide accurate estimates of repair costs and timelines.
  • Keep customers informed about the status of their vehicles and any additional repairs needed.
  • Schedule and coordinate service appointments efficiently.
  • Maintain a positive and customer-focused attitude.

Requirements:
  • Previous experience in automotive customer service or a related field.
  • Strong communication and interpersonal skills.
  • Knowledge of automotive systems and repairs.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Excellent problem-solving skills.
  • High school diploma or GED equivalent is required.
  • Valid state-issued driver's license and clean driving record are required.

Benefits:
  • Competitive salary with performance-based incentives.
  • Health and dental insurance coverage with company contribution.
  • Professional development opportunities.
  • Positive and collaborative work environment.

Perks of Working with Us:
  • Blue Cross Blue Shield Health Insurance with $1,500 deductible.
  • 5-day work week with weekends off.
  • Paid training and ASE certifications.
  • Paid holidays (6/year).
  • Up-to-date technology and equipment.
  • Customized incentives and performance pay packages.
  • Growth opportunities and annual goal reviews.
  • Tool insurance and a supportive team environment.

Our Rules of Engagement:
  • Family: Treat each other with respect at all times.
  • Caring: Care for our customers and each other.
  • Appearance: Present ourselves professionally and proudly.
  • Integrity: Do what's right even when no one else knows.
  • Quality: Job done right, on time, the first time.
  • Responsible: Take responsibility for your actions.
  • Optimistic: Spread optimism and enthusiasm to all.
  • Reliable: Follow through on commitments and promises.
  • Attention to Detail: Everything is important.
  • Team: Think about what's best for your team.
  • Growth: Grow your knowledge and ability daily.
  • Teach: Show others what needs to be done and lead by example.
  • Cleanliness: Maintain a clean atmosphere and work area.
  • Assertive: Be willing to take risks.
  • Respect: For customers, team members, vehicles, tools, and equipment.
  • Fun: Make everyone's time enjoyable while staying focused on the job at hand.