Customer Engagement Associate
2 weeks ago
Job Overview:
Customer Service Associate at Check 'n Go/Allied Cash Advance
Role Summary and Responsibilities:
At Check 'n Go and Allied Cash Advance, integral members of our team, known as Customer Service Associates, play a vital role in delivering exceptional service to our clients. Each day, they engage with customers, process financial applications, respond to inquiries regarding our offerings, and promote new services, all aimed at enhancing customer satisfaction. Our mission is to provide accessible financial solutions tailored to the needs of everyday individuals.
Key Responsibilities:
1. Customer Relationship Management: Prioritize customer needs in every interaction. Embody our sales-driven culture by educating clients about our product range. Escalate unresolved issues to the appropriate management level.
2. Financial Transactions: Manage cash handling duties, including counting and securing currency, processing deposits, and balancing cash drawers. Ensure compliance with all financial protocols.
3. Loan Processing: Conduct thorough customer verifications to confirm the accuracy of submitted information. Process loans and transactions in accordance with company policies.
4. Regulatory Compliance: Adhere to all company and state regulations, including federal guidelines where applicable.
5. Communication: Handle inbound and outbound calls, addressing customer inquiries and conducting follow-ups as needed, while ensuring compliance with operational procedures.
6. Brand Representation: Act as a professional ambassador for the Check 'n Go brand, maintaining store presentation to meet company standards and assisting in marketing initiatives.
Qualifications:
Preferred candidates will have:
- Two years of experience in sales and customer service.
- Two years of experience in cash handling.
- Reliable personal transportation and a valid driver's license.
Physical Requirements:
Work in a retail/office environment, with responsibilities including cash handling and extended periods of computer use. Ability to lift up to 50 lbs with or without accommodation.
Travel Requirements:
Willingness to travel to various locations within the assigned district and potentially neighboring areas.
Additional Skills:
Demonstrated ability to foster relationships with customers, effectively manage challenging conversations, and thrive in a high-volume retail setting. Strong organizational skills and the ability to work independently are essential.
Why Join Check 'n Go/Allied Cash Advance?
We offer a supportive work environment that encourages personal and professional growth. Enjoy competitive compensation, comprehensive benefits, and a commitment to work-life balance.
About Us:
Check 'n Go is a leader in providing innovative financial solutions, dedicated to empowering customers to manage their finances responsibly. We are committed to fostering a diverse workforce and ensuring equal opportunities for all.
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