Customer Service Ambassador

1 month ago


Livonia, Michigan, United States Planet Fitness Full time
About Us

At Planet Fitness, we're passionate about creating a judgement-free zone where everyone can feel comfortable and motivated to reach their fitness goals. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and helping our members achieve their wellness objectives.

Responsibilities
  • Provide top-notch customer service to Planet Fitness members, prospective members, and guests, ensuring a superior 'Judgement Free' member experience.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regularly clean the entire facility, bathrooms, equipment, front desk area, and amenities.
Qualifications and Physical Demands
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Continual standing and walking during shifts.
  • Continual talking to members and potential members in person and on the phone during shifts.
  • Must be able to lift 45 pounds.
What We Offer
  • A competitive hourly rate of $14.00.
  • A supportive and inclusive work environment.
  • Opportunities for professional growth and development.
  • A Judgement Free Zone where everyone feels welcome and motivated.

Join our team and become a part of a dynamic and growing company that's passionate about enhancing people's lives through fitness. Apply now to become a Customer Service Representative at Planet Fitness and start making a difference in the lives of our members.



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