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F-35 Help Desk Specialist

2 months ago

Edwards, United States General Dynamics Full time
F-35 Help Desk Specialist Job Description

We are seeking a highly skilled F-35 Help Desk Specialist to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Specialist, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of our F-35 IT program.

Key Responsibilities:
  • Provide first-tier technical support to computer users via phone, email, or in-person.
  • Diagnose and resolve technical problems related to software, hardware, and printing.
  • Document and track technical problems to ensure timely resolution.
  • Collaborate with multiple teams, including system administrators, network technicians, and application engineers, to restore service and identify core problems.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
Requirements:
  • Active Secret clearance.
  • 3+ years of directly related experience supporting help desk Tier 1, Tier 2, and/or Tier 3 operations, preferably supporting a large-scale government customer.
  • Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
  • Experience with Remedy/Help Desk Management Systems.
  • Progressive experience in the management of a technical support team.
  • Experience developing and providing Service Level Agreements and Help Desk deliverables.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work on a high-profile project with a leading government agency.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Help Desk Specialist looking for a new challenge, please submit your application today.